TOTAL QUALITY MANAGEMENT- MNO3703 Quiz 02 Due 23 April 2024
Started on Saturday, 20 April 2024
State Finished
Completed on Saturday, 20 April 2024
Time taken 2 hours 11 mins
Marks 20.00/20.00
Grade 100.00 out of 100.00
Question 1
Question text
Organizations create value by delivering their products or services to customers.
Everything they do in the whole chain of events is a process. If process management is
good performance. Then what will cause underperformance performance? (Lesson 10)
A. No innovation by employees.
B. Lack of planned maintenance on a regular basis.
C. Poor processes and their interaction with people and technology.
D. Continuous process and setup changes in production.
E. Machine calibration is always out thus poor production out levels.
Feedback
Your answer is correct.
Poor processes and their interaction with people and technology.
The correct answer is:
Poor processes and their interaction with people and technology.
Question 2
Question text
Creativity and innovation in process improvement are recognized as core competencies.
What should be linked to these? (Lesson 10)
A. Design process and process development tools.
B. New product development and design and new projects.
C. Training and development of people.
D. Annual performance reviews and personal development plans.
E. Implementation processes of new systems.
Feedback
Your answer is correct.
Annual performance reviews and personal development plans.
The correct answer is:
Annual performance reviews and personal development plans.
Question 3
Question text
Which one of the following is correct when referring to Engineer Ohno of Toyota’s
definition of the elimination of waste? (Lesson 11)
, A. Simplify processes, increase flexibility and increase transparency.
B. Increase customers, increase costs and reduce inventory.
C. Recycle, renew and rework.
D. Redesign, reduce work and increase output.
E. Reduce suppliers, calibrate machines and increase training.
Feedback
Your answer is correct.
Simplify processes, increase flexibility and increase transparency.
The correct answer is:
Simplify processes, increase flexibility and increase transparency.
Question 4
Question text
Business process reengineering (BPR) and total quality management TQM programs are
complimentary. Under which umbrella does it fall? (Lesson 11)
A. Process control management
B. Operations process control
C. Automation process control
D. Design process engineering
E. Strategic process management
Feedback
Your answer is correct.
Strategic process management
The correct answer is:
Strategic process management
Question 5
Question text
Which one of the following is the concept for the keystone for the mutual advantage of
quality management? (Lesson 12)
A. Supply and management working together.
B. Customer and supplier working together.
C. Supply and production working together.
D. Customer and production working together.
E. Customer and shareholders working together.
Feedback
Your answer is correct.
Customer and supplier working together.
The correct answer is:
Customer and supplier working together.
Started on Saturday, 20 April 2024
State Finished
Completed on Saturday, 20 April 2024
Time taken 2 hours 11 mins
Marks 20.00/20.00
Grade 100.00 out of 100.00
Question 1
Question text
Organizations create value by delivering their products or services to customers.
Everything they do in the whole chain of events is a process. If process management is
good performance. Then what will cause underperformance performance? (Lesson 10)
A. No innovation by employees.
B. Lack of planned maintenance on a regular basis.
C. Poor processes and their interaction with people and technology.
D. Continuous process and setup changes in production.
E. Machine calibration is always out thus poor production out levels.
Feedback
Your answer is correct.
Poor processes and their interaction with people and technology.
The correct answer is:
Poor processes and their interaction with people and technology.
Question 2
Question text
Creativity and innovation in process improvement are recognized as core competencies.
What should be linked to these? (Lesson 10)
A. Design process and process development tools.
B. New product development and design and new projects.
C. Training and development of people.
D. Annual performance reviews and personal development plans.
E. Implementation processes of new systems.
Feedback
Your answer is correct.
Annual performance reviews and personal development plans.
The correct answer is:
Annual performance reviews and personal development plans.
Question 3
Question text
Which one of the following is correct when referring to Engineer Ohno of Toyota’s
definition of the elimination of waste? (Lesson 11)
, A. Simplify processes, increase flexibility and increase transparency.
B. Increase customers, increase costs and reduce inventory.
C. Recycle, renew and rework.
D. Redesign, reduce work and increase output.
E. Reduce suppliers, calibrate machines and increase training.
Feedback
Your answer is correct.
Simplify processes, increase flexibility and increase transparency.
The correct answer is:
Simplify processes, increase flexibility and increase transparency.
Question 4
Question text
Business process reengineering (BPR) and total quality management TQM programs are
complimentary. Under which umbrella does it fall? (Lesson 11)
A. Process control management
B. Operations process control
C. Automation process control
D. Design process engineering
E. Strategic process management
Feedback
Your answer is correct.
Strategic process management
The correct answer is:
Strategic process management
Question 5
Question text
Which one of the following is the concept for the keystone for the mutual advantage of
quality management? (Lesson 12)
A. Supply and management working together.
B. Customer and supplier working together.
C. Supply and production working together.
D. Customer and production working together.
E. Customer and shareholders working together.
Feedback
Your answer is correct.
Customer and supplier working together.
The correct answer is:
Customer and supplier working together.
