CPXP Exam Study Guide (in progress) CPXP Exam Study Guide (in progress)

CPXP Exam Study Guide (in progress) CPXP Exam Study Guide (in progress) 1 / 20 1. How did the report of quality measures to CMS begin?: Hospitals could voluntarily report quality measures starting in 2001- adapting to current state from there 2. What is HCAHPS: Hospital Consumer Assessment of Healthcare Providers and System 3. What are some metrics for outcome of care?: mortality, readmission, compli- cations, hospital associated infections 4. Describe "Pay for performance": provide financial incentives to hospitals, physi- cians, and other providers to carry out improvement and achieve optimal outcomes for patients 5. What are some reasons patients may not voice their complaints?: Don't know where to complain, afraid of retribution, not worth the trouble 6. What are the IOM six aims of for quality (established in 2001): Safe, time, effective, efficient, equitable, patient-centered (STEEEP) 7. What is the IHI triple aim?: improve patient experience, improve health of populations, reduce per capita cost 8. Describe health literacy: capacity to obtain, process and understand basic health information needed to make appropriate health decisions 9. What percentage of adults are estimated to have a proficient health litera- cy: 12 % 10. Which year was the American Society for Hospital Risk Management formed?: 1980 11. What was the original name for the CMS: Health Care Financing Administra- tion 12. What is the definition of Culture (Irwin Press): Culture exists when its mem- bers share values and behaviors that they take for granted 13. What is empathy: the ability to understand and share the feelings of another 14. What percentage of CMS reimbursement is dependent on patient satisfac- tion scores: 1% 15. What are the 4 basic needs that should be met to create an ideal patient experience: confidence, integrity, pride, passion 16. In which year did hospitals establish patient advocates and representa- tives?: 1965 17. In which year did the American hospital association develop patients bill of rights: 1973 18. What is the RATER scale and when was it developed: Reliability, Assurance, Tangibles, Empathy, Responsiveness (early 80s