Question 5
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the
following symptoms would indicate if this is a RAM issue?
A. POST code beeps
B. Distended capacitors
C. Continuous reboots
D. Wrong BIOS time
This error can indicate bad RAM but often point to something completely unrelated or
determine which part of the system caused the memory error
Answer = C -correct
Sometimes can some of the parts are not connected to power supply or RAM is not
matching with other parts of component
Question 6
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would
like to know how much it will cost. Which of the following steps should the technician take
NEXT to verify if the device is repairable before committing to a price? (Choose two.)
A. Remove the case and organize the parts.
B. Document the screw locations.
C. Search the Internet for repair tutorials.
D. Consult colleagues for advice.
E. Place the device in rice for a few days.
Correct Answer: AB
Is good to know the component before fixing it
Answer = A B – correct
Some component have high price or water can damage small things that cost low price
Question 8
,A user wants to print a large job on both the front and back sides of the paper. Which of the
following settings should the technician advise the user to change in the printer settings?
A. Collate
B. Orientation
C. Duplex
D. Transparency
Correct Answer: C
To print multiple or front and back you need to choose even number to print then odd
number
Answer = c – correct
If you choose duplex means it going to print even and odd numbering
Question 11
A technician is determining the specifications for a desktop computer that will be used at
trade shows all over the world. The computer will have the maximum amount of RAM. The
CPU, GPU, and storage will be typical of a business workstation. Which of the following
system parameters is the MOST important for the technician to consider when choosing a
power supply?
A. Input voltage
B. Efficiency rating
C. 12V rail amperage
D. Number of SATA connectors
Correct Answer: A
Before buying power supply know amount of voltage of the motherboard and power ratings
and location
Answer = A - correct
Different location has different voltage and power rating that can cause damage to
motherboard
Question 13
,A customer wants to purchase a new home computer. The machine will mainly be used for
Internet browsing and streaming video, except on weekends when the customer's son will
use it to play games with friends. Which of the following should the technician focus on to
meet these requirements? (Choose two.)
A. 80mm case fans
B. Four-core processor
C. RAID 5 array
D. 16GB DDR2 memory
E. Dual monitors
F. Encrypted hard drive
Correct Answer: BD
16GB to be nice for solid gaming system and it should be more than enough run games and
multitask. A quad core processor is sufficient for a standard computer user
Answer = BD –correct
Quad core processor perform much more smoothly and 16 GB perform more task and its
runs gaming
Question #16
A technician is troubleshooting a Windows CAD workstation that is running slow. The
computer uses RAID 10 and has dual GPU cards. The user states that the same application
runs faster on an identical workstation. Which of the following should the technician
perform FIRST to troubleshoot the problem?
A. Replace the write cache battery.
B. Check the event log for any cache issues.
C. Clear the RAID configuration file and restart the PC.
D. Replace the RAID controller write cache module.
Correct Answer: B
, Question 20
A technician is replacing a broken screen on a new company laptop but does not have repair
information from the vendor. Which of the following is the BEST way to proceed?
A. Document and label the cable and screw locations.
B. Replace the screen with a non-OEM.
C. Update the firmware on the device before repairing it.
D. Wait for the vendor to provide more information.
Correct Answer: A
Label both ends of each cable. Use cable ties (not tape) to keep cables in the
same location together
Question 21
Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile
device will have enough power for these events. She is concerned about wall outlet
availability at the conferences and needs to continuously use her device for important
updates. Which of the following should a technician recommend to BEST accommodate
Ann's needs?
A. Wireless charging pad
B. Built-in battery case
C. Extra charging cords
D. Airplane mode
Correct Answer: B
Battery case: No doubt you've seen a battery case before. It's essentially a smartphone case
with a built-in battery and connector designed to stay on your phone 24/7. Many charge via
Micro-USB port and have visual indicators that let you know how much battery power is left
inside
Question #22
Which of the following charging and data ports has a non-directional connector?
A. Micro-USB
B. Mini-USB
C. USB-A
A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the
following symptoms would indicate if this is a RAM issue?
A. POST code beeps
B. Distended capacitors
C. Continuous reboots
D. Wrong BIOS time
This error can indicate bad RAM but often point to something completely unrelated or
determine which part of the system caused the memory error
Answer = C -correct
Sometimes can some of the parts are not connected to power supply or RAM is not
matching with other parts of component
Question 6
A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would
like to know how much it will cost. Which of the following steps should the technician take
NEXT to verify if the device is repairable before committing to a price? (Choose two.)
A. Remove the case and organize the parts.
B. Document the screw locations.
C. Search the Internet for repair tutorials.
D. Consult colleagues for advice.
E. Place the device in rice for a few days.
Correct Answer: AB
Is good to know the component before fixing it
Answer = A B – correct
Some component have high price or water can damage small things that cost low price
Question 8
,A user wants to print a large job on both the front and back sides of the paper. Which of the
following settings should the technician advise the user to change in the printer settings?
A. Collate
B. Orientation
C. Duplex
D. Transparency
Correct Answer: C
To print multiple or front and back you need to choose even number to print then odd
number
Answer = c – correct
If you choose duplex means it going to print even and odd numbering
Question 11
A technician is determining the specifications for a desktop computer that will be used at
trade shows all over the world. The computer will have the maximum amount of RAM. The
CPU, GPU, and storage will be typical of a business workstation. Which of the following
system parameters is the MOST important for the technician to consider when choosing a
power supply?
A. Input voltage
B. Efficiency rating
C. 12V rail amperage
D. Number of SATA connectors
Correct Answer: A
Before buying power supply know amount of voltage of the motherboard and power ratings
and location
Answer = A - correct
Different location has different voltage and power rating that can cause damage to
motherboard
Question 13
,A customer wants to purchase a new home computer. The machine will mainly be used for
Internet browsing and streaming video, except on weekends when the customer's son will
use it to play games with friends. Which of the following should the technician focus on to
meet these requirements? (Choose two.)
A. 80mm case fans
B. Four-core processor
C. RAID 5 array
D. 16GB DDR2 memory
E. Dual monitors
F. Encrypted hard drive
Correct Answer: BD
16GB to be nice for solid gaming system and it should be more than enough run games and
multitask. A quad core processor is sufficient for a standard computer user
Answer = BD –correct
Quad core processor perform much more smoothly and 16 GB perform more task and its
runs gaming
Question #16
A technician is troubleshooting a Windows CAD workstation that is running slow. The
computer uses RAID 10 and has dual GPU cards. The user states that the same application
runs faster on an identical workstation. Which of the following should the technician
perform FIRST to troubleshoot the problem?
A. Replace the write cache battery.
B. Check the event log for any cache issues.
C. Clear the RAID configuration file and restart the PC.
D. Replace the RAID controller write cache module.
Correct Answer: B
, Question 20
A technician is replacing a broken screen on a new company laptop but does not have repair
information from the vendor. Which of the following is the BEST way to proceed?
A. Document and label the cable and screw locations.
B. Replace the screen with a non-OEM.
C. Update the firmware on the device before repairing it.
D. Wait for the vendor to provide more information.
Correct Answer: A
Label both ends of each cable. Use cable ties (not tape) to keep cables in the
same location together
Question 21
Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile
device will have enough power for these events. She is concerned about wall outlet
availability at the conferences and needs to continuously use her device for important
updates. Which of the following should a technician recommend to BEST accommodate
Ann's needs?
A. Wireless charging pad
B. Built-in battery case
C. Extra charging cords
D. Airplane mode
Correct Answer: B
Battery case: No doubt you've seen a battery case before. It's essentially a smartphone case
with a built-in battery and connector designed to stay on your phone 24/7. Many charge via
Micro-USB port and have visual indicators that let you know how much battery power is left
inside
Question #22
Which of the following charging and data ports has a non-directional connector?
A. Micro-USB
B. Mini-USB
C. USB-A
