Test Out Ch 2.6.3 Practice Questions with Complete Solutions

Test Out Ch 2.6.3 Practice Questions with Complete Solutions While you answering help desk calls, a field customer calls and complains that he can not print to a work group laser printer. which of the following questions should you ask first Have you ever printed to that printer? A user reports that she can't turn on her computer. After some investigation, you find that power supply is malfunctioning. Which of the following actions should you perform next? Create a plan of action A user reports her system is running slow when saving files. You determine that you will need to upgrade her hard disk. You identify the components that are required and schedule a repair for later that afternoon. Which of the steps have you forgotten in your troubleshooting process? Perform a back up As an IT technician for your company, you have been notified that the windows domain does not seem to be functioning properly. Being familiar with domains, you are fairly confident you know what the issue is. But just to be safe, you take the applicable time to gather information and to identify what, if anything, has changed. Which of the following is the BEST next step? Create a hypothesis. You have performed the first two essential steps of gathering additional information and identifying what, if anything, has changed. The best next step is to create a hypothesis that could potentially explain the problem. To do this, you may need to do a lot of research. You should check frequently asked questions and knowledge bases that are available on the internet. You should also consult with your peers to try to validate your hypotheses. Using this information, you can then narrow down the results to the one or two most likely causes. After you have narrowed things down to the one or two most likely causes, you can determine the appropriate fix by consulting with your peers, reviewing knowledge bases, looking at other websites, and using your own experience to identify the steps that are needed to fix the problem. The fix can then be implemented as needed. Which of the following is a benefit of good documentation? It saves time and money in troubleshooting problems. By keeping adequate documentation, you can reduce the time and money spent troubleshooting. While documentation can help reduce troubleshooting, it can never completely eliminate it. Documentation helps you know when regular maintenance of hardware is required, but does not eliminate maintenance. Documentation helps you plan for hardware updates, but does not reduce the requirements to replace the hardware. A user reports the projector in the conference room has display issues when it is connected to his laptop. After identifying the cause and completely resolving the issue, the projector displays the images perfectly both on his laptop and projector. Which of the following troubleshooting