Spirit Airlines Lesson 8: Denied Boarding 2024 with Complete Solutions

Spirit Airlines Lesson 8: Denied Boarding 2024 with Complete Solutions What does DBC stand for? denied boarding compensation what are two types of denied boarding? voluntary involuntary What do we do anytime a volunteer is not needed? e them seat is not needed them (guest) e ramp When a flight is oversold what must the GSA do? make continuous announcements What does DBT stand for? denied boarding tool Denied boarding tool displays what types of compensation that have been awarded? 1.Reaccomodation ers ties What is fares? fare paid plus taxes and fees How do we determine an involuntary guest? by sequence number (last to check-in) We NEVER deny boarding to who? s ilities (Deaf,WCHR,ESAA,SRVA) Guest with spirit miles in an involuntary situation, what do we do? miles back fares associated with just look up a random PNR For DBT tabs and selections what do we click? click involuntary and oversold A guest is not considered a volunteer unless what? given the pamphlet and it is SIGNED For volunteers to give up seats we go to what screen? seat management and select un-assign In denied boarding tool/MAX do we enter a reason? yes a reason must be entered Is a check number required in the Denied boarding tool? yes Do federal regulations govern our denied boarding regulations? Yes, the govern our denied boarding compensations and contain strict guidelines For denied boarding purposes, what can Max still be used for? hotel and meal vouchers On standby tag what do we do? select volunteer box The report to list guests by sequence number is? the flight close report We always care for the late arriving guest in an oversold situation? yes Denied boarding is what? An oversold