Mgmt Ch10 Exam Questions With 100% Correct Answers 2024/2025

Mgmt Ch10 Exam Questions With 100% Correct Answers 2024/2025 ______ refers to the process of monitoring, comparing, and correcting work performance. A) Controlling B) Leading C) Planning D) Organizing - answera) controlling _____ is the final step in the management process, which provides a critical link back to _____. A) Organizing; planning B) Planning; controlling C) Controlling; planning D) Leading; organizing - answerc) controlling; planning which of the following management responsibilities determines if organizational goals are being achieved? A) designing the organization's structure B) motivating employees C) formulating business strategy D) measuring firm performance - answerd) measuring firm performance which of the following observations best explains why the control function is important? A) An effective control system facilitates employee empowerment. B) Forming an organizational structure is a crucial control activity. C) Human resource management is a subset of the controlling process. D) Organizational strategies are formed during the controlling stage. - answera) an effective control system facilitates employee empowerment the control process assumes that ____. A) employees require clear directions from management B) employees are under-qualified and require training C) performance standards are already in place D) employee monitoring costs are part and parcel of doing business - answerc) performance standards are already in place the first step in the control process is _____. A) setting the desired standards B) measuring actual performance C) comparing performance against expectations D) enforcing managerial control - answerb) measuring actual performance which of the following sources of information for measuring performance has the disadvantage of being subject to personal biases, and is time consuming and obtrusive? A) oral reports B) personal observations C) statistical reports D) written reports - answerb) personal observations which of the following is one of the main advantages of using statistical reports as the source of information? A) Statistical reports can be used to obtain firsthand knowledge. B) Unfiltered information can be obtained using statistical reports. C) Statistical reports are effective for showing relationships. D) Statistical reports allow verbal and non-verbal feedback. - answerc) statistical reports are effective for showing relationships which of the following sources usually provides filtered information which cannot be documented? A) oral reports B) personal observations C) statistical reports D) written reports - answera) oral reports which of the following sources provides information which is comprehensive, formal, and easy to file and retrieve? A) oral reports B) personal observations C) statistical reports D) written reports - answerd) written reports the comparing step in the control process determines ______. A) a company's relative position in the industry in terms of the standards used B) a company's relative position in the industry in terms of performance variances C) the ideal standard to be used in measuring organizational performance D) the variation between actual performance and the standard - answerd) the variation between actual performance and the standard managers should use subjective measure when ______. A) work activities cannot be expressed in quantifiable terms B) work activities are critical to the organization C) organizational processes and activities are complex D) immediate managerial actio