HCA 101, chapter 9 Exam Questions And Answers 2024

HCA 101, chapter 9 Exam Questions And Answers 2024 Interpersonal communication - answerThe exchange of information between two people; usually face to face Factors affecting communication- - answerPerceptions Experience and confidence Physical and mental health Mood and emotions Values Beliefs and cultural influences Gender Age Electronic communication and social media Body language includes - answer- posture, appearance, facial expressions, eye contact, gestures, and body movement Touch - - answerConveys warmth, comfort, affection, trust, concern, and reassurance Focusing - - answerUseful when a client rambles or wanders in though Paraphrasing- - answerRestating the client's message in your own word Empathetic listening - answer- Means being open to and trying to understand the experiences and feelings of others Open ended questions - answer- Promote longer responses and give more information than direct questions Barriers to Communication - answerbarriers, such as vision and hearing problems, cannot be avoided. Cultural differences can also interfere