Exam (elaborations)
Zendesk Support Admin KEY Exam Questions and 100% CORRECT Answers
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What is a View?Group tickets based on criteria that the Admin defines. What are Ticket Fields?Areas inside tickets to add in more contextual information about the customer. What are Events?Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro?Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Business Rules?Triggers, Automations, and SLAs. What type of Business Rule is event-based?Trigger
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Zendesk
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Zendesk
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- 2023/2024
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- Questions & answers
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