Exam (elaborations)
Zendesk Terms and Tools TOP Exam Questions and CORRECT Answers
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Support Suite includes which products? Support, Guide, Chat, Talk, + Messaging (think omnichannel experience) Which plan types are available for the Support Suite? Professional at $89/Month Annually Enterprise at $149/Month Annually What is Guide? Knowledge base and self-service What is Chat? Live chat software so you can give your customers real-time support as they browse your website and answer questions quickly. What are the benefits of Messaging? Used for web and mobile - bringing rich and automated conversational experiences to your own properties. 1. Build stronger customer relationships 2. Give your agents context via a unified workspace 3. Automate for faster support with Flow Builder
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Zendesk
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Zendesk
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