Business Communication Practice Test Questions with Correct Answers

Business Communication Practice Test Questions with Correct Answers Which of the following is the best example of a soft skill? - Answer-Following proper business etiquette when speaking with a customer Effective nonverbal messages and oral communication skills are examples of - AnswerSoft skills Which of the following has resulted from the prominence of virtual teams? - AnswerWork is increasingly viewed as what you do rather than a place you go Which statement about teams is most accurate? - Answer-Poorly functioning teams avoid conflict. A meeting should be called only if the topic - Answer-Is important to the people involved. Can't wait. Required an exchange of ideas. Saving travel costs and ________ are significant reasons for virtual meetings displacing business travel. - Answer-reducing employee fatigue ____ allows collaborators to access an online virtual meeting room where they can present PowerPoint slides, share files, demonstrate products, and interact with participants in real time. - Answer-Web conferencing Micheal will be taking charge of her first virtual meeting. What should she do to make sure all participants are collaborating successfully during the meeting? - Answer-Project an upbeat, enthusiastic, strong voice. Most people listen at ________ percent efficiency. - Answer-25 To improve your listening efficiency, you should____ - Answer-Paraphrase a speaker's message. People trained in listening to customers ______ - Answer-Try to understand the nuances of meetings plus the facts. What statement about nonverbal communication is most accurate? - Answer-Effective communicators make certain that their nonverbal messages reinforce their spoken words and their goals. Social interaction involves four space zones. The category of distance that defined the social zone is ____. - Answer-4 to 12 feet When using technology to communicate with others in the workplace, how can you demonstrate professionalism? - Answer-Turn off your phone and message notification during meetings. Professional employees avoid sharing personal information such as ______. - AnswerDetails of their relationships. News of their health problems. Specifics about their finances. All teams, at some point, reach the final phase of team development: performing. - Answer-False Decisions by majority generally produce the most team commitment. - Answer-False Teams should strive for groupthink so that they can make decisions more quickly. - Answer-False At least two days in advance of a meeting, you should distribute an agenda that includes the date and place of the meeting, the start time and end time, and a brief description of each topic - Answer-True Because Joseph has trouble hearing the keynote speaker, he changes seats to increase his mental focus on the speaker. The powerful listening skill Joseph is using is controlling external and internal distractions. - Answer-True Discriminative listening involves judging and evaluating what you are hearing. - AnswerFalse. That's critical listening. The meanings for nonverbal messages are the same in all cultures. - Answer-False. The appearance of a letter, memo, email, or report can have either a positive or a negative effect on a receiver. - Answer-True. As workloads increase and face-to-face meetings decline, bad manners and incivility are becoming alarmingly common in the American workplace. - Answer-True. Etiquette is more attitude and less about formal rules of behavior. - Answer-True. Meetings are a gathering of employees to pool information, solicit feedback, clarify policy, seek consensus, and ______________. - Answer-Solve problems ______ rooms are typically are equipped with three huge curved screens, custom lighting, and advanced acoustics for high-end videoconferencing. - AnswerTelepresence A _______ team is a group of people who, aided by information technology, must accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. - Answer-Virtual During the ____ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unf