Business Communication Exam Questions and Answers All Correct Answers

Business Communication Exam Questions and Answers All Correct Answers Noteworthy changes in today's dynamic workplace revolve around what? - Answer-team based projects flattened management hierarchies global competition Most significant difficulties in doing business globally is dealing with people who: - Answer-differ from you in customs, lifestyles, and religions Many business today are flattening their management hierarchies. This flattening means what? - Answer-employees at all levels need excellent communication Definition of Communication - Answer-the transmission of info and meaning from one individual or group to another For communication to be successful what must happen - Answer-the receiver must understand the message as the sender intended it When does the process of communication begin - Answer-when the sender has an idea When a sender initiates a communication transaction he or she has primary responsibility for what? - Answer-choosing the appropriate words or symbols as part of the encoding process Bypassing - Answer-when misunderstandings result from misread meanings during the communications process Examples of channels - Answer-email cell phones memorandums letters web pages reports Feed back helps do what - Answer-helps the sender know whether the message was received and understood When are differences in frames of reference especially significant - Answer-when communicating with people from different cultures 3 basic functions of business communication - Answer-inform persuade promote goodwill When is written communication preferred - Answer-when a permanent record is needed Example of downward communication - Answer-supervisor sends an email message to all division employees detailing the newest procedure for submitting expenses Example of an informal organizational communication channel - Answer-an employee starts a blog on which she shares personal work experiences, opinions and observations Accurate statement about formal and informal communication channels - Answergrapevine can be an accurate and speedy source of organization information Ethical business communicators strive to do what? - Answer-tell the truth label opinions so they aren't confused with facts be objective write clearly give credit when using the ideas of others Bypassing occurs when? - Answer-People interpret the meaning of words differently What are "hard skills" - Answer-the technical skills in your field What are "soft skills" - Answer-oral and written communication skills as well as things likststening kills, nonverbal behavior, and proper business etiquette Reasons for teams - Answer-better decisions faster response increased productivity greater " buy in" less resistance to change improve employee morale reduce risk for individual members False statement about team development - Answer-no matter the ultimate goal, all teams eventually reach the final phase, the performing phase Worst advice on being a positive team member - Answer-tell a lot of jokes throughout the meeting to ease tensions The Four Phases of Team Development - Answer-Forming Storming Norming Performing Forming Stage of Team Development - Answer-Team members get to know each other and search for similarities as the