Mgmt 340 – 18th Ed Robbins & Judge Study Guide Chapters 1-6
Chapter 1
1. Describe the roles of a manager within an organization
_ Managers are individuals who achieve goals through other people.
_ Roles of managers:
Planning: defining goals, setting strategies, developing plans.
Organizing: assigning tasks to specific group or people.
Controlling: monitoring activities.
Leading: motivating employees, resolving conflicts.
2. Henry Mintzberg identified managerial roles that fit into the three specific categories
what are each of these roles? What do they mean?
_ Mintzberg’s categories:
Interpersonal
o Figurehead: mascot of the team
o Leader: motivate and direct employees
o Liaison: maintain external network
Informational
o Monitor: receives wide variety of internal and external information
o Disseminator: transmits received information to organization’s members
o Spokesperson: transmits specific internal info to external info
Decisional
o Entrepreneur: searching for opportunities and initiates projects
o Disturbance handler: take action when company facing unexpected
disturbances
o Resource allocator: make/approve significant decisions
o Negotiator: dealing with firms’ major negotiation
3. Define Technical Skills and Conceptual Skills
, _ Technical skills: ability to apply expertise to daily tasks.
_ Conceptual skills: mental ability to analyze and diagnose complex situations.
_ Human skills: ability to work with, understand, and motivate people.
4. What are interpersonal skills, conceptual skills & human skills.
_ Technical skills: ability to apply expertise to daily tasks.
_ Conceptual skills: mental ability to analyze and diagnose complex situations.
_ Human skills: ability to work with, understand, and motivate people.
5. What were the findings of Fred Lathan’s study of managers?
The avg manager has an even mix of traditional, HR, communication, and networking. A
successful manager focuses on networking. Successful managers give almost the opposite
emphases to traditional management, communication, human resource management, and
networking as do effective managers.
6. Identify the major challenges for managers in a networked organization?
Motivating and leading people and making collaborative decisions online require
different techniques than when individuals are physically present in a single location.
7. What skills do managers need in today’s workplace
Technical Skills , Human Skills, Conceptual Skills
8. What is Workforce diversity? Why is it important?
Workforce diversity is the bringing together of a variety of people to one workplace. This
workplace would be comprised of people with a wide range of experiences, backgrounds and
characteristics.
Effectiveness: goals achievement
Efficiency: the ratio of effective output to the input.
Dependent variables:
+ Absenteeism: failure to report to work
Chapter 1
1. Describe the roles of a manager within an organization
_ Managers are individuals who achieve goals through other people.
_ Roles of managers:
Planning: defining goals, setting strategies, developing plans.
Organizing: assigning tasks to specific group or people.
Controlling: monitoring activities.
Leading: motivating employees, resolving conflicts.
2. Henry Mintzberg identified managerial roles that fit into the three specific categories
what are each of these roles? What do they mean?
_ Mintzberg’s categories:
Interpersonal
o Figurehead: mascot of the team
o Leader: motivate and direct employees
o Liaison: maintain external network
Informational
o Monitor: receives wide variety of internal and external information
o Disseminator: transmits received information to organization’s members
o Spokesperson: transmits specific internal info to external info
Decisional
o Entrepreneur: searching for opportunities and initiates projects
o Disturbance handler: take action when company facing unexpected
disturbances
o Resource allocator: make/approve significant decisions
o Negotiator: dealing with firms’ major negotiation
3. Define Technical Skills and Conceptual Skills
, _ Technical skills: ability to apply expertise to daily tasks.
_ Conceptual skills: mental ability to analyze and diagnose complex situations.
_ Human skills: ability to work with, understand, and motivate people.
4. What are interpersonal skills, conceptual skills & human skills.
_ Technical skills: ability to apply expertise to daily tasks.
_ Conceptual skills: mental ability to analyze and diagnose complex situations.
_ Human skills: ability to work with, understand, and motivate people.
5. What were the findings of Fred Lathan’s study of managers?
The avg manager has an even mix of traditional, HR, communication, and networking. A
successful manager focuses on networking. Successful managers give almost the opposite
emphases to traditional management, communication, human resource management, and
networking as do effective managers.
6. Identify the major challenges for managers in a networked organization?
Motivating and leading people and making collaborative decisions online require
different techniques than when individuals are physically present in a single location.
7. What skills do managers need in today’s workplace
Technical Skills , Human Skills, Conceptual Skills
8. What is Workforce diversity? Why is it important?
Workforce diversity is the bringing together of a variety of people to one workplace. This
workplace would be comprised of people with a wide range of experiences, backgrounds and
characteristics.
Effectiveness: goals achievement
Efficiency: the ratio of effective output to the input.
Dependent variables:
+ Absenteeism: failure to report to work
