CHAM STUDY GUIDE QUESTIONS WITH ANSWERS

CHAM STUDY GUIDE QUESTIONS WITH ANSWERS What does the pre-encounter consist of? - ANS Customer Service Verification of Benefits Referral/Transfer of Services Scheduling Financial clearance Pre-registration Prior Authorization/Referral Requirement Customer Service - ANS Project lasting first impression Hiring right people Provide training Referral/Transfer of Services - ANS maintaining the continuum of care for the patient being transferred between facilities as well as intra/inter facility Scheduling - ANS Ensuring and special needs of the pt are available Efficient pt flow Efficient use of facility resource Provide patient education Proper identification of the patient Pre-Registration - ANS Streamline the Reg process Verification of insurance benefits Clarifying testing, pre-operative or procedure requirement Medical necessity checking