GTCC CH Annual Refresher Training
Exam Questions and Answers
Closed accounts may be reinstated as a _____________ account - ANSWER-
Restricted
It is not permitted to make unauthorized charges to "use up" a credit - ANSWER-True
Reduced payment plan is a written agreement b/t cardholder and bank. It provides an
alt to Salary Offset - ANSWER-True
Standard Travel Cards must be deactivated when not in a travel status - ANSWER-
False
When the account is late between day 60 and 120, unless full payment is made on the
account, it will be closed and unusable. - ANSWER-True
Refresher training and a newly signed Statement f Understanding (SOU) is required
every ________ years. - ANSWER-Three
The Travel Card Program improves DON cash management at all levels while
enhancing individual unit readiness by using a widely accepted commercial bank issued
charge card. - ANSWER-True
Which statement is NOT true regarding Mission Critical status? - ANSWER-Mission
Critical status period cannot exceed 180 days
Check the GSA SmartPay® Website for the most up to date information on state taxes
for lodging when you use GTCC - ANSWER-True
Late fees apply after ____ days - ANSWER-75 days
If bank statement includes a questionable charge, the Cardholder should attempt to
resolve the issue by contacting the _______________ first. - ANSWER-Merchant
If you receive an email or phone call requesting information about your Travel Card, you
may provide the card number, but should not provide your Social Security Number. -
ANSWER-False
If your card is lost or stolen, immediately contact the Citibank System Support Help
Desk and your APC. - ANSWER-True
When you receive your Travel Card, you should: - ANSWER-All of the above
Exam Questions and Answers
Closed accounts may be reinstated as a _____________ account - ANSWER-
Restricted
It is not permitted to make unauthorized charges to "use up" a credit - ANSWER-True
Reduced payment plan is a written agreement b/t cardholder and bank. It provides an
alt to Salary Offset - ANSWER-True
Standard Travel Cards must be deactivated when not in a travel status - ANSWER-
False
When the account is late between day 60 and 120, unless full payment is made on the
account, it will be closed and unusable. - ANSWER-True
Refresher training and a newly signed Statement f Understanding (SOU) is required
every ________ years. - ANSWER-Three
The Travel Card Program improves DON cash management at all levels while
enhancing individual unit readiness by using a widely accepted commercial bank issued
charge card. - ANSWER-True
Which statement is NOT true regarding Mission Critical status? - ANSWER-Mission
Critical status period cannot exceed 180 days
Check the GSA SmartPay® Website for the most up to date information on state taxes
for lodging when you use GTCC - ANSWER-True
Late fees apply after ____ days - ANSWER-75 days
If bank statement includes a questionable charge, the Cardholder should attempt to
resolve the issue by contacting the _______________ first. - ANSWER-Merchant
If you receive an email or phone call requesting information about your Travel Card, you
may provide the card number, but should not provide your Social Security Number. -
ANSWER-False
If your card is lost or stolen, immediately contact the Citibank System Support Help
Desk and your APC. - ANSWER-True
When you receive your Travel Card, you should: - ANSWER-All of the above
