Apple Expert Tech questions with 100% correct answers

Mac - Describe 3 features and benefits of the New Macbook Pro 13" Retina Display 1. One of the world's highest resolution displays 2560 by 1600 native resolution with 227 ppi. 2. 2.6 GHz dual core intel i5 processor. Turbo boost to 3.1 GHz with 3MB shared L3 cache. 3. IPS In plane switching technology gives you a wide 178 degree view. 4. All flash storage provides 4 X the performance of a traditional HD 5. Advanced speaker design with a dynamic range and optimal balance. Describe three features and benefits of the new iMac 1. 5mm think it's edge with up to 40% less volume than the previous generation. 2. New display design that reduces reflection by 75% with IPS to give a bright picture with excellent color from any angle. 3. 5K displays with 5120 by 2880 resolution. 4. Fusion Drive is available as a configurable option Describe fusion drive 1. Available as a configurable option at the Apple online store. Fusion drive combines the high storage capacity of a traditional HD with the high performance of flash storage. 2. With fusion drive, disk intensive tasks from booting up to launching apps to importing photos are faster and more efficient. 3. As the system learns how you work, fusion drive makes your Mac experience even better and you don't have to do a thing. What would you say if a customer asked. "Why should I do business with Apple Retail?" 1. At Apple we have the right people, solutions, programs and support to provide there company with a competitive advantage. 2. People: Dedicated, knowledgable Business team as a single point of contact. This includes pre-sales support, partnerships with Apple Consultants, Solution Engineers, etc. 3. Solutions: Total solution based on the customer's needs and goals. This includes financing options. 4. Programs: AppleCare, One to One, and Joint Venture. Joint Venture Services consist of Get Set Up, Get Trained and Stay Running. Registered Apple Products. Your initial Joint Venture membership provides Joint Venture Services for up to five (5) "Systems". For the purposes of these Terms & Conditions, a single System may consist of any of the following types and quantities of Apple products: One (1) Mac Computer, Two (2) Apple Cinema Displays, One (1) iPhone, One (1) iPod, One (1) iPad, and The following Apple-branded hardware peripherals associated with the System: mouse, keyboard, trackpad and storage device. Get Trained. "Get Trained" services gives your business up to three (3) two-hour sessions of Apple instructor time per Annual Term to provide group training for your employees at an Apple Retail Store. You may cancel a booked session with at least 24 hours notice. However, should you cancel with less than 24 hours notice, or not show up for a booked session, you will be deemed to have used that session. For optimal training, Apple may limit a training session to no more than 8 individuals. Training and workshop topics and availability are determined by Apple and subject to change in Apple's reasonable discretion. Any instructor time remaining unused at the end of each Annual Term may not be rolled-over to subsequent Annual Terms. 5. Service and Support: Genius Bar, Joint Venture Remote Genius, Business workshops an Mac OS X Yosemite 10.10.x Name four of the six OS X Multi-Touch gestures. 1. View Mission Control: Swipe three fingers up on the trackpad for a bird's-eye view of everything running on your Mac. 2. Switch between open apps: Swipe three fingers to move from one full- screen app to another. 3. Two-finger scroll: Slide two fingers up or down the trackpad to scroll through documents, websites, and more. 4. Tap to zoom: Double-tap the trackpad with two fingers to magnify a web page or PDF. 5. Pinch to zoom: Zoom in and out of photos and web pages by moving your thumb and finger in a pinch gesture. 6. Swipe to navigate: Flip through web pages, documents, and more— like thumbing pages in a book. OS X Yosemite is the world's most advanced desktop os. It includes amazing features. How would you explain these new features? 1. Messages with iMessage takes your conversations even further. Now you can send messages to anyone on an iPhone, iPad, or iPod touch running iOS 5, too. 2. Notification Center makes it easy to stay on top of it all. Notifications always appear in the same spot on your desktop and disappear quickly so they don't clutter up your screen. 3. Power Nap periodically updates Mail, Contacts, Calendar, Reminders, Notes, Photo Stream, Find My Mac, and Documents in the Cloud. When your Mac is connected to a power source, it downloads software updates and backs up with Time Machine. 4. Dictation converts your words into text. It uses the built-in microphone on your Mac, so there's no need to set anything up—just start speaking instead of typing. 5. AirPlay Mirroring is made for an audience. With a click, what's on your Mac is also on your HDTV. It's easy to set up with Apple TV. 6. Other features include: AirDrop, AirPlay, Dictation, Gatekeeper, Notification Center, Facebook Integration, Twitter Integration, Multiple Display Support, Finder Tabs and Tags, iCloud, iCloud Keychain, iCloud Drive, Family Sharing, Dashboard, Mission Control, Spotlight Search, Safari Power Saver, App Nap, Power Nap, Compressed Memory, Built-in Sharing. AppleCare What is the free service and support that Apple provides customers? What is the benefit of AppleCare or APP+ beyond this? 1. All Mac, iPhone, iPad, iPod, and display customers receive complimentary telephone support for 90 days after purchase and a one-year limited warranty. 2. AppleCare is available for Mac, Apple Displays, Apple TV, and iPod, extending service and support coverage for three years from the date of purchase. 3. AppleCare provides telephone support, global repair coverage for the hero product and included accessories, and advice from Apple experts on OS software, connecting to printers and AirPort networks. 4. APP+ for iPhone and iPad extends service and support coverage for two years beyond the date of purchase. It covers all included hardware and accessories, including coverage for up to two incidents of accidental damage from handling, each subject to a service fee. One to One Why is One to One such an important part of our culture? 1. One to One is a key differentiator that sets us apart from other retailers, and is a significant value proposition as to why customers choose to buy a Mac from the Apple Store. 2. One to One is one of the most effective ways for us to create Promoters. One to One members are our best customers and tend to have the highest NetPromoter scores. 3. One to One enriches the lives of our customers by helping them get set up, get trained, and get going. Positioning One to One correctly in terms of what a Personal Setup data migration looks like is imperative. What minimum requirements are needed to perform a Personal Setup data transfer? 1. Windows XP Service Pack 3 or later. Mac OS 10.6.8 or later. Working Wi-Fi connection or Ethernet, FireWire, Thunderbolt, or USB port. 2. Customer must bring in old computer and it must properly start up and be virus free. 3. Can only transfer one user account on old PC (not any others that may be stored on the old PC). 4. Apple software or hardware installed; and transferred email, contacts, calendars, music, photos, bookmarks, and documents from your personal user account and not the accounts of others. 5. Personal Setup is not a guaranteed service (issues may be encountered that prohibit successful transfer). 6. Must be a personal computer; hard drive not accepted. iPad The iPad mini is "Every inch an iPad." How would you best explain this to a customer? 1. Everything you love about iPad—the beautiful screen, fast and fluid performance, FaceTime and iSight cameras, thousands of amazing apps, 10-hour battery life*—is everything you'll love about iPad mini, too. 2. You can hold it in one hand. 3. 7.9 inch display is perfectly sized to deliver a great experience. 4. It features advanced Wi-Fi that's up to twice as fast as any previous-generation iPad. 5. Retina display 7.9-inch (diagonal) LED-backlit Multi-Touch display with IPS technology 2048-by-1536 resolution at 326 pixels per inch (ppi) Fingerprint-resistant oleophobic coating One of the revolutionary aspects of iPad Air 2 is its ability to conform to the needs of the user. Can you explain what this means, focusing on some of the technologies used to achieve this? 1. The Retina display on the new iPad Air 2 features a 2048-by-1536 resolution, 44 percent greater color saturation, and an astounding 3.1 million pixels—in the same 9.7-inch space. 264 ppi. 2. The new A8X chip has 64‑bit architecture and an M8 motion coprocessor. 3. Wi‑Fi (802.11a/ b/ g/ n/ac) and GSM/EDGE, CDMA EV‑DO Rev. A and Rev. B, UMTS/HSPA/ HSPA+/ DC‑HSDPA, LTE Data, and APPLE SIM. How would you explain the differences in the iPad Wi-Fi and Wi-Fi + Cellular options to a customer who doesn't know which choice is right for them? 1. Built with the latest in wireless technology, the iPad lets you connect to fast data networks around the world. 2. Wi-Fi + Cellular connects to the Internet over Wi-Fi, and fast cellular data networks up to 4G LTE. 3. AT&T and Verizon offer shared data plans that allow customers to share buckets of data with iOS devices on the same account. Each carrier allows for up to 10 devices to share the customer's requested data bucket. Essentials & Accessories What are the estimated speeds of Thunderbolt 2, Thunderbolt, USB 2.0, USB 3.0, and FireWire 800 connections when transferring data from a hard drive? 1. USB 2.0 transfers your data at around 480MB/s. 2. FireWire 800 sustains transfer speeds of 800MB/s. 3. USB 3.0 transfers your data at around 5 GB/s. 4. Thunderbolt: 10 GB/s, it's up to 20 times faster than USB 2.0, and up to 12 times faster than FireWire 800. 5. Thunderbolt 2: 20 GB/s. Name an app-enabled accessory for each of the following categories. 1. Business & Security 2. Car & Travel 3. For the Home 4. Music Creation 5. Sports, Health, and Fitness 6. Toys & Games Describe the benefits of AirPlay and list three AirPlay-enabled speakers. 1.AirPlay lets you wirelessly stream content on your Mac or iOS device to your Apple TV or to an AirPlay compatible speaker (audio only). AirPlay will also allow you to mirror what is on the display of your iPhone or iPad to the big screen TV via Apple TV. Vacation photos, blockbusters, the latest games—AirPlay and Apple TV put it all on your TV. 2. Three current examples: Bowers & Wilkins Zeppelin Air, Bose Sound-link 3, HK Aura. iOS and iCloud Describe the key benefits of iOS. 1. iOS is easy to use and is the foundation that makes an incredible user experience on the