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Plan-Do-Check-Act - ANSWER-Deming
employees are naturally unmotivated and unambitious - ANSWER-Theory X
scientifically select, train, and develop each worker rather than passively leaving them
to train themselves - ANSWER-Fredrick Taylor
5 stages of need - ANSWER-Hierarchy of Needs
Key Points: Planning, Organizing, Staffing, Leading, and Controlling - ANSWER-US
Management Theory
a hybrid (combination) approach of Type J and Type A - ANSWER-William Ouchi
employees are happy to work and enjoy working - ANSWER-Theory Y
takes Japanese business techniques and adapts them to the American corporate
environment - ANSWER-William Ouchi
focuses on improving quality; 14 key points - ANSWER-Deming
employees are self-motivated and creative - ANSWER-Theory Y
replace rule-of-thumb work methods with methods based on scientific study of the tasks
- ANSWER-Fredrick Taylor
basic human needs are air, food, water, and shelter - ANSWER-Hierarchy of Needs
eliminate numerical quotas for the workforce and numerical goals for management -
ANSWER-Deming
employees need to be supervised at every step - ANSWER-Theory X
decisions start from the top and flow down - ANSWER-US Management Theory