Indiana Navigator Exam Questions & Answers Graded A

Informed Consent - Answer Ensuring the consumer is informed of what to expect of the process prior to addressing questions of need. Cultural Competence - Answer Helping the consumer to understand his or her health coverage options in a culturally sensitive way. The PPACA requires that Federal navigators must develop and maintain general knowledge about racial, ethnic, and cultural groups in the given service area. Access to Records - Answer Indiana Navigators should only access records at the request or permission of the consumer. Ethics - Answer A system of moral principles Confidentiality - Answer The Indiana Navigator should not ask the consumer any questions that are not vital to addressing the individual's needs, and the Indiana Navigator should keep all shared information confidential. Professional Conduct - Answer Acting in a professional, appropriate way. Conflict of Interest - Answer Disclosing any condition - potential or actual - that could interfere with an Indiana Navigator's ability to provide impartial information. Vulnerable and Underserved - Answer Individuals may be considered vulnerable and underserved by virtue of their age, race or ethnicity, language, gender, socio-economic status, language, geographic location, or other factors that have historically limited or currently restrict individual ability to access health care. Linguistic Competency - Answer The PPACA requires that Federal Navigators must also be able to provide information & assistance in consumer's preferred language (only using consumer family to translate if consumer prefers this over other methods): provide oral and written notice of availability of language assistance services; and recruit, support, and promote staff that represents demographic characteristics of service area. Commitment to Clients - Answer Promoting the needs identified by the consumer by listening to the consumer, using best judgment to determine the type of help the individual needs, and working within the Indiana Navigator's scope of knowledge and training in order to address those needs. Self - Determination - Answer Promoting the consumer's ability to make better, more informed choices about what is best for him or her. Competency - Answer Remaining up-to-date on all changes as they occur and identifying what information would be helpful to share while staying within the boundaries of training and expertise of the consumer assistant.