REVISED USPS EXAM 421 WINDOW CLERK PRACTICE QUESTIONS AND ANSWERS

REVISED USPS EXAM 421 WINDOW CLERK PRACTICE QUESTIONS AND ANSWERS USPS Mission - CORRECT ANSWER -Provide, trusted, affordable, universal 24-Hour Clock - CORRECT ANSWER -Improve effectiveness through standardization & innovation. Endto-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods - CORRECT ANSWER -Planes, trucks, cars, boats, bicycles, snow mobiles, mules. APC - CORRECT ANSWER -Automated Postal Centers Automated Postal Centers - CORRECT ANSWER -Self-serve kiosks, commercial retail outlets, banks, ATMs. Mail Arrival Profile - CORRECT ANSWER -Determines operational startup & staffing. CET - CORRECT ANSWER -Critical Entry Time Clearance Time - CORRECT ANSWER -Mail is cleared for dispatch. 18:00 - CORRECT ANSWER -Carriers in from street. 20:00 - CORRECT ANSWER -80% of collection mail should be cancelled at the P&DC. 23:00 - CORRECT ANSWER -Out of primary processing. 24:00 - CORRECT ANSWER -Secondary Operations Complete 04:00-09:00 - CORRECT ANSWER -Distribute to DDC/DDU 07:00 - CORRECT ANSWER -100% of DPS 2nd pass complete. Core Responsibility - CORRECT ANSWER -Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet - CORRECT ANSWER -Online resource to find handbooks, manuals, publications. Directives - CORRECT ANSWER -Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM - CORRECT ANSWER -Domestic Mail Manual Domestic Mail Manual - CORRECT ANSWER -DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. IMM - CORRECT ANSWER -International Mail Manual International Mail Manual - CORRECT ANSWER -IMM - Mailing conditions for each country, also includes a list of countries.