IPPS-A CRM Agent Facing - Case Management 1 HR CRM Questions And Answers | Rated 100% Correct!!

Who has the ability to view a case upon creation? (Select all that apply) - CORRECT ANSWER-The Member for which the case was created The HR Professional or Agent who created the case An interested party who has been added to the case An HR Professional may escalate, deescalate, or reassign a case _____. - CORRECT ANSWER-to any provider group according to organizational SOPs or business rules To search for a viable solution to resolve a case, an HR Professional may_____. (Select all that apply) - CORRECT ANSWER-enter key words associated with the search option browse the library via FAQ search Frequently Used Solutions In order to view documentation regarding their case sent by the HR Professional working the case, the Member must _____. - CORRECT ANSWER-log into IPPS-A to access their case to view the documentation In order to reopen a case, its current status must be: (Select all that apply) - CORRECT ANSWER-Closed - Resolved Closed - Canceled The URL on the HR email correspondence enables the Member recipient to access their case _____. - CORRECT ANSWER-directly via Self-Service A case may be cancelled for these reasons: (Select all that apply) - CORRECT ANSWER-The Case w