Administrative health assistant NRCAHA Certification Test

The postage class most used in the medical office is: A) Priority Mail B) First Class Mail C) Second Class Mail D) Third Class Mail - Answer-B) First class mail Staff meetings should be used to do all of the following except: A) share information about changes in office practice or procedures B) discuss ways to improve patient satisfaction C) encourage staff to take advantage of opportunities to improve skills D) have a forum to discuss employee complaints - Answer-D) Have a forum to discuss employee complaints When supplies which have been newly ordered arrive in the office, they should be: A) kept in the reception area until there is time to put them away B) checked against the packing slip to make sure that everything that has been ordered has arrived C) put in front of the supplies already in the storage area D) all of the above - Answer-B) Checked against the packing slip to make sure that everything that has been ordered has arrived The device that allows the computer operator to manipulate the cursor without using the arrow keys is the: A) mouse B) graphic user interface C) modern D) monitor - Answer-A) Mouse The programs that allow the computer operator to perform various tasks are: A) microcomputer chipsB) motherboard C) CPUs D) applications software - Answer-D) Applications software When an insurance claim is filed electronically, the protocol used is called electronic: A) Transaction B) Payment C) filing D) data interchange - Answer-D) Data Interchange The purpose of infection control systems is to: A) comply with state regulations B) determine how disease is transmitted C) prevent the spread of disease D) maintain a high level of cleanliness - Answer-C) Prevent the spread of disease