Administrative Health Assistant NRCAHA Certification Test

Administrative Health Assistant NRCAHA Certification Test Which of the following start-up tasks in the file maintenance system are required when a medical computer program is installed? A) medical practice identification B) user passwords C) physician's ID number D) all of the above Which one of the following should be considered when purchasing a computer system? A) kinds of software available B) how long supplier C) support offered after installation D) all of the above Which one of the following appointments requires the longest time? A) routine appointments B) minor illnesses C) children's appointments D) complete physical examination A file should be maintained for information concerning servicing of equipment. Information in the service file should include which of the following? A) warranty dates B) frequency of service C) who last serviced the equipment and when D) all of the above An administrative assistant is considered to be a professional. This means that an administrative assistant has: A) a number of rights B) a number of responsibilities C) the proper education and training D) all of the above The patient is a mentally challenged adult. The adult who accompanied the patient has some errands to do. How should the medical office staff handle this situation? A) the medical office staff should volunteer to supervise the patient while the adult does his or her errands B) have the patient go with the accompanying adult and then fit the patient in on their return to the office C) tell the accompanying adult that he/she must remain in the office with the patient D) reschedule the patient to another time One way for a female administrative assistant to appear professional is to: A) wear a business suit when attending to patients in the examination room B) have a professional manicure C) have an elaborate hairdo D) wear small earrings that do not dangle An administrative assistant is encouraged, upon graduation from an accredited administrative assistant program, to become: A) licensed B) certified C) initiated D) endorsed Practical, hands-on experience that is gained by a student within the facility in which the student is taught is called: A) internship B) Accreditation C) externship D) certification During a job interview for an administrative health assisting position, the applicant should: a) make sure he/she emphasizes his/her unique ability to perform the skills required for the job b) ask questions in order to learn more about the expectations of the job c) talk to the other employees in the practice in order to find out about the work environment d) all of the above The ability to follow through on a plan without being supervised is important and is called: a) business b) assertiveness c) independence d) initiative Important character traits for the administrative health assistant to have include: a) a genuine interest in people b) warmth and caring c) the ability to put the needs of others first d) performed using objective criteria