Week 1 - DHL 101 Complete Assignment With Advanced Answers.

what does DHL stand for? - correct Answer Adrian Dalsey, Larry Hillblom, Roberty Lynn when and where was DHL founded? - correct Answer 1969 in San Francisco where was the first DHL flight to? - correct Answer Honolulu DHL is in how many countries? - correct Answer over 220 and 120 territories how many destinations does DHL service? - correct Answer over 120,000 name the DPDHL group divisions - correct Answer DHL Express, DHL Global Forwarding, DHL Supply Chain, DHL Ecommerce when did Deutsche Post buy DHL? - correct Answer 2002 explain the 3 bottom lines - correct Answer employer of choice: employees want to work for DPDHL bc it enriches their lives provider of choice: customers will see DPDHL as the premier logistics provider investment of choice: investors will believe DPDHL is a sound investment name the 4 pillars that make up DHL Express Focus Strategy 2020 - correct Answer motivated people, great service quality, loyal customers, profitable network what does TDI stand for? - correct Answer time definite international, used for "international door-to-door delivery by a specific time, or by the end of the next possible business day" what does WPX stand for? - correct Answer worldwide parcel express name the 5 regional footprints - correct Answer Europe, Asia-Pacific, Americas, MENA (Middle East-North Africa), SSA (Sub-Saharan Africa) which regions contains greatest customers and revenue? - correct Answer Europe name 3 locations where our global super hubs are - correct Answer CVG (Cincinnati), LEJ (Leipzig), HKG (Hong Kong) what does QCC stand for? - correct Answer quality control center what do quality control centers do? - correct Answer 1) real time management -- monitor DHL network until the final delivery, could potentially alter flights 2) crisis command center -- if there's any major world event (weather, war, unrest) QCC deals with it to ensure safe delivery name 3 DHL sponsorships - correct Answer Manchester United, Cirque du Soleil, Formula 1, Fashion Week, Rugby World Cup who's the DHL Express Global CEO? - correct Answer Ken Allen who's the DHL Express Americas CEO? - correct Answer Mike Parra who's the DHL Express US CEO? - correct Answer Greg Hewitt who's the VP of sales for DHL Express US? - correct Answer Andrew Paul who's the VP of sales for DHL Express Americas? - correct Answer Cristian Vera what does IATA stand for? - correct Answer International Air Transport Association explain the DHL Express value proposition - correct Answer 1) global expertise: no one knows the world like we do, we're in 220+ countries! 2) service excellence: pursuit of service quality is in our DNA 3) international focus: international is our entire business what's the goal of LQ (lead qualification)? - correct Answer correctly quality the customer (based on shipment regularity, dimensions, weight, industry, $, etc.) what are the 3 types of leads in LQ? - correct Answer hot leads, warm leads, cold leads what are hot leads? - correct Answer the leads are ready go! action these right away because a lead becomes colder every second you wait what are warm leads? - correct Answer there's been some type of interaction with DHL, i.e. marketing campaign Some sources include: dispatch (come from operations of shipments that were booked to be picked up), credpromo (using cc, get a discount), ontime, and tmcash (paying cash at a service station) what are cold leads? - correct Answer leads from purchased databases, such as Experian or Datamyne. these have a low conversion rate...something like only 2% multichannel sales covers customers shipping how much per month? - correct Answer less than $100/month telesales covers customers shipping how much per month? - correct Answer between $100 and $1,499/month (SME -- small and medium sized enterprises) field sales covers customers shipping how much per month? - correct Answer between $1,500 and $41,999/month major accounts cover customers shipping how much per month? - correct Answer customers with complex supply chains, between $42,000 and $80,000/month national accounts cover customers shipping how much per month? - correct Answer over $80,000/month what do we offer to protect our customers' shipments? - correct Answer shipment value protection (SVP) what's the main goal of multichannel sales? - correct Answer initiate sales process within 24 hours to develop customers to a higher channel what's the main goal of telesales? - correct Answer more defined as relationship sales, because you have less customers in your book, and across industries...but like MC goal is to move up the channel what's an integrator? - correct Answer a closed loop network of door-to-door transportation for air express. this is when a company owns their own hubs, gateways, and scheduled infrastructure (DHL Express!) what are some advantages of being an integrator? - correct Answer faster, full visibility, more accountable, reliable, consistent on price -- in turn customers can better forecast their own budgets TDX stands for what, and explain it - correct Answer time definite export -- guaranteed service (pending customs, weather, machine malfunctions) 9am - max 66lbs 10:30am to MEXICO ONLY 12pm - max 150lbs (30+ countries) what's a 3rd party movement? - correct Answer when a customer ships from country A to country B (neither of which is the US), without touching the US, but billed as such you use your IMPORT account for this situation TDI stands for what, and explain it - correct Answer time definite import -- guaranteed service (pending customs, weather, machine malfunctions) 10:30am - max 66lbs 12pm - max 150lbs can't be used for 3rd party shipping what's an airway bill (AWB)? - correct Answer contract of carriage from DHL, it's got all the info related to the shipment there are manual (costs customer $3, and no real benefit) and electronic AWB that include everything being shipped (destination, contents, receiver info) it must be signed, weight, # pieces, also has tracking # (which is super important) what's EIN? - correct Answer employer ID number (US) what's GST? - correct Answer general sales tax (canada & australia) what's VAT, and how's it different from sales tax? - correct Answer basically value added tax and sales tax to consumer are similar, but VAT is imposed at every stag