VA Broker 45-Hour Brokerage Course Exam Prep: Management, Staffing, Development, Operations Flashcard Set

Effective leaders speak the _______. - collect answer-Truth Why should a brokerage participate in a charitable cause? - collect answer-To show it cares for the community; to give back Leaders tend to be more _______ -focused. - collect answer-People Managers tend to be more ________ -focused. - collect answer-Process Which two management styles are similar in their demand for action, are effective in crises, and may be required when an employee or a group needs to be brought into line? - collect answer-Coercive and dictatorial Which management style is most often seen in professions where a variance from the ordered path would cause harm, such as in the military? - collect answer-Autocratic Which management style means "hands-off" and is best used when employees have been on the job for awhile and know the processes they are to follow without the need for monitoring? - collect answer-Laissez-faire