DEOMI-EAOC 1700: 21-3 Group 7 Conflict Management and Resolution 2024/2025 passed

DEOMI-EAOC 1700: 21-3 Group 7 Conflict Management and ResolutionConflict - correct answer A clashing or sharp disagreement. A mental struggle resulting from needs, drives, wishes, or demands that are in opposition or are not compatible. Conflict as a Perception - correct answer Conflict is a belief or understanding that one's own needs, interests, wants, or values are incompatible with someone else's. There are both objective and subjective elements to this cognitive dimension. Conflict as a Feeling - correct answer Conflict also involves an emotional reaction to a situation or interaction that signals a disagreement of some kind. The emotions felt might be fear, sadness, bitterness, anger, or hopelessness, or some amalgam of these. Conflict as Action - correct answer Conflict also consists of the actions that we take to express our feelings, articulate our perceptions, and get our needs met in a way that has the potential for interfering with someone else's ability to get his or her needs met...It may be an exercise of power. It may be violent. It may be destructive. Conversely, this behavior may be conciliatory, constructive, and friendly. Causes of Conflict - correct answer Needs, communication, emotions, values, structure, and history. Structure - correct answer Elements may include available resources, decision-making procedures, time constraints, communication procedures, and physical settings. Commnunication - correct answer People often rely on inaccurate or incomplete perceptions, tend to form stereotypes, and carry into their communications conclusions drawn from former interactions or experiences. Emotions - correct answer If people could always stay perfectly rational and focused on how to best meet their needs and accommodate those of others, and if they could calmly work to establish effective communications, then many conflicts would either never arise or would quickly deescalate. Values - correct answer It is hard for people to compromise when core beliefs are in play, because they feel they are compromising themselves or their integrity. History - correct answer The history of the people who are participants in a conflict, of the systems in which the conflict is occurring, and of the issues themselves, has a powerful influence on the course of the conflict. Positive Effects of Conflict - correct answer Increased motivation Enhanced problem/solution identification Group cohesiveness Reality adjustment Increased knowledge/skill Enhanced creativity Contribution to goal attainment Incentive for growth Negative Effects of Conflict - correct answer Decreased productivity Erosion of trust Coalition formation with polarized positions Secrecy and reduced information flow Morale problems Consumption of mass amounts of time Decision-making paralysis Power-Based Approaches - correct answer Conflict management strategies that are often destructive, sometimes violent, can be disruptive and costly, seldom lead directly to improved relations, but are not always harmful.