Q15680461
Operations
Report of Zara
1/1/2022
BFA529 – Operations Management
Gemma Mill
SOLENT UNIVERSITY
,Contents
Table of Figures.....................................................................................................................................1
1.0 Introduction.....................................................................................................................................2
2.0 Background information..................................................................................................................3
3.0 Quality and Operations Management.............................................................................................4
3.1 Quality Management...................................................................................................................4
3.2 Operations Management.............................................................................................................5
4.0 Operations and Quality management theories and challenges for Zara..........................................6
4.1 Operations Management theories...............................................................................................6
4.2 SWOT analysis..............................................................................................................................7
4.3 Quality Management theories.....................................................................................................8
5.0 Approaches for managing quality and continuous improvement and recommendations.............10
5.1 PDCA cycle.................................................................................................................................10
5.2 Business Model Canvas..............................................................................................................11
5.3 Utilising and growing from reviews............................................................................................12
6.0 Conclusion.....................................................................................................................................14
References...........................................................................................................................................15
Table of Figures
Figure 1: Eight Principles of Quality Management.................................................................................4
Figure 2: Vertical Integration for Zara....................................................................................................6
Figure 3: SWOT analysis for Zara...........................................................................................................8
Figure 4: PDCA cycle............................................................................................................................11
Figure 5: Business Model Canvas for Zara...........................................................................................11
Figure 6: Facebook and Trustpilot reviews for Zara.............................................................................12
1
, 1.0 Introduction
This report is going to include background information on Zara with clear aims and
objectives on the issues they have within the company. Identifying the purpose of
operations within Zara and highlight the current operations and quality management issues
facing Zara. Within this report there are also going to be theories linking to practical
business situations with challenges that Zara are facing in the world to keep up with their
competitors and is also going to have recommendations on how these issues can be
improved on within the organisation.
2
Operations
Report of Zara
1/1/2022
BFA529 – Operations Management
Gemma Mill
SOLENT UNIVERSITY
,Contents
Table of Figures.....................................................................................................................................1
1.0 Introduction.....................................................................................................................................2
2.0 Background information..................................................................................................................3
3.0 Quality and Operations Management.............................................................................................4
3.1 Quality Management...................................................................................................................4
3.2 Operations Management.............................................................................................................5
4.0 Operations and Quality management theories and challenges for Zara..........................................6
4.1 Operations Management theories...............................................................................................6
4.2 SWOT analysis..............................................................................................................................7
4.3 Quality Management theories.....................................................................................................8
5.0 Approaches for managing quality and continuous improvement and recommendations.............10
5.1 PDCA cycle.................................................................................................................................10
5.2 Business Model Canvas..............................................................................................................11
5.3 Utilising and growing from reviews............................................................................................12
6.0 Conclusion.....................................................................................................................................14
References...........................................................................................................................................15
Table of Figures
Figure 1: Eight Principles of Quality Management.................................................................................4
Figure 2: Vertical Integration for Zara....................................................................................................6
Figure 3: SWOT analysis for Zara...........................................................................................................8
Figure 4: PDCA cycle............................................................................................................................11
Figure 5: Business Model Canvas for Zara...........................................................................................11
Figure 6: Facebook and Trustpilot reviews for Zara.............................................................................12
1
, 1.0 Introduction
This report is going to include background information on Zara with clear aims and
objectives on the issues they have within the company. Identifying the purpose of
operations within Zara and highlight the current operations and quality management issues
facing Zara. Within this report there are also going to be theories linking to practical
business situations with challenges that Zara are facing in the world to keep up with their
competitors and is also going to have recommendations on how these issues can be
improved on within the organisation.
2
