NRF Customer Sales & Service Exam Review with Correct Answers

NRF Customer Sales & Service Exam Review with Correct Answers Retailing is comprised of all of the business activities that add value to the products and services customers buy. This includes: 1) merchandise assortment 2) packaging 3) customer service 4) All of the above - Answer ️️ -All of the above List the elements of the distribution channel in the correct order: Men Want Real Chics - Answer ️️ -Manufacturer, Wholesaler, Retailer, and Customer Ashley Furniture is an example of what type of retailer? - Answer ️️ -Specialty Store The terms multichannel and omnichannel are very similar. Which of them places the focus on creating a seamless customer experience? - Answer ️️ - Omnichannel The method by which consumers acquire products and services? - Answer ️️ - Retailing The chain of business through which a good or service passes until it reaches the end consumer is called--- - Answer ️️ -distribution channel Which of the following produces the product? 1) Distribution Channel 2) manufacturer 3) Retailing 4) Retailer 5) Wholesaler - Answer ️️ -Manufacturer Who buy large quantities of products and resells them? - Answer ️️ -wholesaler Which of the following receives, stores, displays, and presents the products to customers? - Answer ️️ -retailer T/F (Closeout stores are owned by the manufacturer or retailer) - Answer ️️ - True Great customer service combines: 1) problem solving 2) Critical thinking 3) Professionalism 4) Respect 5) all answers are correct 6) two of the four answers are correct - Answer ️️ -All answers are correct Open ended questions tend to begin with... - Answer ️️ -What are things that are physical in nature, including color, size, etc. - Answer ️️ - product features You know that you have all the information you need to successfully sell the products in your store when you can confidently and intelligently answer all of your customer's questions and solve routine problems (T/F) - Answer ️️ -True Studies show that customers who are not greeted when they enter a store spend more money because they like to be left alone - Answer ️️ -False Studies show that customers who wait more than 30-40 seconds to be greeted think they have waited 3-4 minutes (T/F) - Answer ️️ -True What is not a component of good customer service? - Answer ️️ -asking close- ended questions to get a definitive yes or no answer What is one of the best ways to explain features and benefits to a customer? 1) demonstrate the product 2) explain the history of the product 3) show the customer the User's manual 4) discuss reviews of the product - Answer ️️ -demonstrate the product When the customer receive good service, th