BLET - Communication and De-escalation
Skills, 97 Questions and Correct Answers, 2024.
Reasons officers need effective communication skills
1. Officer safety
2. Problem-solving
3. De-escalation
4. Explaining information
5. Conducting interviews and investigations
6. Community relations
Emotional Intelligence (EI)
The ability to recognize, manage, and respond to emotions effectively when communicating
5 components of EI
1. self-awareness
2. self-regulation
3. motivation
4. empathy
5. social skills
Self awareness
An understanding of how emotions impact the ability to respond to a situation.
Quality of a self-aware officer
Recognizing their emotions in the moment, reflective and learn from experiences
Self-regulation
The ability to manage emotions in the moment and adapt to circumstances positively (What do I do with
myself)
Qualities of self-regulation
Control of emotions, holding oneself accountable, adaptibility
Motivation
A passion for work beyond money or status. A propensity to pursue goals with energy and persistence
Empathy
The ability to understand people's emotion and treat them accordingly (what do I see and hear in others)
Social skills
, The ability to inspire, influence, connect, build rapport, and work on conflict resolution using healthy
communication (what do I do)
Behaviors and traits of EI
-Curious about people
-Embrace change
-Good character judge
-Difficult to offend
-Know when to say no
-Doesn't seek perfection
-Let go of mistakes
-Don't hold a grudge
-Give and expect nothing in return
-Stop negativity
-Appreciate what you have
-Stay healthy
Benefits of EI
-Positive attitude
-Empathy and ability to understand others viewpoints
-Remains calm and solves problems effectively
-Removes communication barriers
Personality
Individual characteristics and patterns of thinking, feeling, and behaving
4 Personality styles (DISC)
1. Dominance
2. Influence
3. Steadiness
4. Conscientiousness
Dominant personality
Direct, assertive, want immediate results, result oriented, challenge seeker, risk-taker
Influence personality
Social, outgoing, optimistic, persuasive, enjoys recognition
Steady personality
Predictable, dependable, cooperative, team player, even-tempered
Conscientiousness personality
Precise, objective, analytical, fact-driven, detail-oriented
Skills, 97 Questions and Correct Answers, 2024.
Reasons officers need effective communication skills
1. Officer safety
2. Problem-solving
3. De-escalation
4. Explaining information
5. Conducting interviews and investigations
6. Community relations
Emotional Intelligence (EI)
The ability to recognize, manage, and respond to emotions effectively when communicating
5 components of EI
1. self-awareness
2. self-regulation
3. motivation
4. empathy
5. social skills
Self awareness
An understanding of how emotions impact the ability to respond to a situation.
Quality of a self-aware officer
Recognizing their emotions in the moment, reflective and learn from experiences
Self-regulation
The ability to manage emotions in the moment and adapt to circumstances positively (What do I do with
myself)
Qualities of self-regulation
Control of emotions, holding oneself accountable, adaptibility
Motivation
A passion for work beyond money or status. A propensity to pursue goals with energy and persistence
Empathy
The ability to understand people's emotion and treat them accordingly (what do I see and hear in others)
Social skills
, The ability to inspire, influence, connect, build rapport, and work on conflict resolution using healthy
communication (what do I do)
Behaviors and traits of EI
-Curious about people
-Embrace change
-Good character judge
-Difficult to offend
-Know when to say no
-Doesn't seek perfection
-Let go of mistakes
-Don't hold a grudge
-Give and expect nothing in return
-Stop negativity
-Appreciate what you have
-Stay healthy
Benefits of EI
-Positive attitude
-Empathy and ability to understand others viewpoints
-Remains calm and solves problems effectively
-Removes communication barriers
Personality
Individual characteristics and patterns of thinking, feeling, and behaving
4 Personality styles (DISC)
1. Dominance
2. Influence
3. Steadiness
4. Conscientiousness
Dominant personality
Direct, assertive, want immediate results, result oriented, challenge seeker, risk-taker
Influence personality
Social, outgoing, optimistic, persuasive, enjoys recognition
Steady personality
Predictable, dependable, cooperative, team player, even-tempered
Conscientiousness personality
Precise, objective, analytical, fact-driven, detail-oriented
