Marketing Cluster Exam-DECA 2024 Questions and Answers (Graded A+)

Which of the following is an aspect of channel management that impacts customer service? - ANSWER-Timeliness What type of law is violated when a supplier requires intermediaries to enter into tying agreements? - ANSWER-Antitrust What communication style is most appropriate to use when you are providing a friend with personal advice? - ANSWER-Empathic Business employees who participate in group discussions should present their ideas and opinions in a(n) - ANSWER-assertive manner. Which of the following are elements that appear in the heading of a memorandum: - ANSWER-To, from, date, and subject Before sending a professional e-mail message to a business associate, a businessperson should - ANSWER-proofread the message for spelling and grammatical errors. Which of the following is a guideline for employees to use in communicating with coworkers: - ANSWER-Think about what they want to say before they say it What might result if a business fails to maintain positive customer/client relations? - ANSWER-Decrease in sales Employees who are unable to respond to questions about the company's goods or services can affect the customer's - ANSWER-image of the business Which of the following is no longer the determining factor in customers' buying decisions for many products: - ANSWER-Price Which of the following is one of the deciding factors in determining whether an item is a consumer or industrial good: - ANSWER-Who makes the purchase Businesses are affected by social factors in the external environment because - ANSWER-customer needs are affected by these factors as well. Which of the following provides government protection of business property: - ANSWER-Patents What is a method that managers can use to motivate employees? - ANSWER-Offering performance-based financial rewards What is one reason why the overall unemployment rate understates the actual employment situation? - ANSWER-Discouraged workers are not included