Food Service Management CDR Exam Questions and Answers 100% Correct

Food Service Management CDR Exam Questions and Answers 100% Correct Scientific Management - Answer- increase productivity and increase ease of work by scientifically studying work methods and establishing standards. Studied work flow and job content. Henry Towne - Answer- Engineers to concentrate on profit/financials as well as technologies Frederick Taylor - Answer- payed employees by rate per piece and emphasized time. Henry Gantt - Answer- production control; social responsibility , Gantt Chart of expected and completed production Frank and Lilian Galbraith - Answer- studied hand and body movement to eliminate wasted motion Henri Fayol - Answer- Division of Work, Authority, Discipline, Unity of Command, Unity of Direction, Subordination of Individual Interests, Remuneration, Centralization, Scalar, Chain, Order, Equity, Stability of Tenured Personnel, Initiative, Harmony and Unity The Hawthorne Studies - Answer- evaluated physical working conditions and productivity Elton Mayo - Answer- worked to smooth out social situations variables: lighting, wage, breaks, length of work day Mary Parker Follett - Answer- organizations must build and maintain dynamic yet harmonious human relations Systems Approach - Answer- visualizing internal and external environmental factors affecting input and output Contingency Approach - Answer- choosing the most appropriate management approach for different situations Theory Z - Answer- employees and management work together integrated American and Japanese mgmt practices -individual responsibility -collective decision making, slow evaluation and promotion, holistic concern for employees Total Quality Management - Answer- empowered employees, preventing mistakes, focus on quality of product or service Deming Method - Answer- statistical quality control through employee empowerment Crosby Method - Answer- conformance to requirements and zero defects Juran Method - Answer- reformulation of attitudes, comprehensive controls, and annual objective reviews Efficiency - Answer- doing things right relative to resource utilization Effectiveness - Answer- doing the right thing to meet defined goals and objectives Conceptual Skill - Answer- understanding how the parts of a business relate to the whole; higher in the organization; involves decision-making, planning, and organization; big picture Human Relation Skill - Answer- understanding people and how to work with them; being the middle man Technical Skill - Answer- specific abilities people use to perform their jobs either as workers or experts in the field