NRF Customer Service and Sales (2024/2025) Part 1 Exam Questions with Correct Answers ||Graded A+

active listening the practice of hearing and understanding what a speaker is saying out loud and any messages suggested behind the words Add-on services available services for specific product purchases that customers can opt for (Payment options, product modifications, or other ways customers can protect their purchases) analytical communication style A communication style in which a person tends to ask a lot of questions and behave methodically. breakaway statements phrases used to smooth the transition between one customer and the next one ( ex- 'Would it be OK if I grab a few items for another customer) Company Brand the overall impression gathered from information that is seen, heard, and experienced by customers who encounter a business, its products and its services Company culture A company's behavior, attitudes, values, and habits