CAP Learn To Lead Chapter 5 Questions and Answers 100% Pass

CAP Exam Practice Questions with 100% Correct Answers Managers spend the majority of their time in which activity? - Answer- Communicating Networking accounts for what portion of all positions found by job candidates? - Answer- Two-thirds Which gesture in nonverbal communication is probably less uniformly understood in all cultures? - Answer- Lack of eye contact Three factors involved in any attempt to realize objectives in an organization are goals, limited resources, and - Answer- People What advice should you give a supervisor about relationships with subordinates? - Answer- Give compliments freely Standards that evaluate output with regard to expectations are known as - Answer- Performance Universal greeting in the United States - Answer- A handshake Communication, coordination, and collusion are three classes of behavior in an - Answer- Oligopoly An insecure employee performs best under which kind of leadership? - Answer- Autocratic Focus in the task level of operations is an aspect of - Answer- Scientific management In value chain management, the power is held by the - Answer- Customers Positive stress is also known as - Answer- Eustress During a presentation, a speaker's persuasive skills should include - Answer- High eye contact Disadvantage of working in groups or teams - Answer- Groupthink Work structure has a major influence on worker - Answer- Motivation According to Maslow; A manager who praises a subordinate is fulfilling the worker's - Answer- Esteem needs One advantage of a line organization is its - Answer- Consistency The idea that conflict is natural and not always evil describes conflict from the - Answer- Human relations view Higher management most frequently uses the formal communication channel called - Answer- Downward Fixed-and-variable ratio schedules are reinforcement techniques that are - Answer- Intermittent Growth and psychological development on the job fulfill an individual's need for - Answer- Self-actualizatio