AT&T Final Assessment Test Exam Questions with Correct Answers

AT&T Final Assessment Test Exam Questions with Correct Answers This is correct. When a customer insists that you immediately make a price plan change and also asks for it to take effect right away, the Representative must explain that changing the price plan mid-month will lead to a pro-rated invoice. Carol would like to enroll her IRU account in AutoPay. Carol currently receives a paper invoice every month and she does not currently have a balance due. Review the customer expectations below. What does the customer need to know before you enroll her account in AutoPay? - Answer-AutoPay does not take effect until the current bill cycle closes. Customers must continue to submit payment until page one of their invoice reflects: Credit Card: To be applied to your card on file. Payments are scheduled to occur two days prior to the due date. It is not possible to cancel a future-dated bill cycle change - Answer-True. This is correct. It is not possible to cancel a future-dated bill cycle change End Users are permitted to change the billing cycle on a CRU Account. - Answer-False. This is correct. End Users are not permitted to change the billing cycle on a CRU Account A customer calls in claiming to have made a payment on his account. After further research, you discover that the payment was posted to a different account. This is considered what type of payment research? - Answer-Misapplied payment. This is correct. Misapplied payment - The customer made a payment that has posted to a different account from which it was intended and/or a payment appears on a customer's account that the customer did not make.