Study Guide - DSP Dell Client Foundations 2024 100% Solved

Study Guide - DSP Dell Client Foundations 2024 100% Solved Choose all that apply: The BIOS Recovery 2 does not support recovery from - answerEncrypted Hard Drive Hard Disk Drive with password set Choose all that apply: Identify Dell's product portfolios. - answerTablets 2-in-1 PCs Laptops Chrome Desktops and All-in-Ones Which key is used to access the one time boot menu while restarting the computer? - answerF12 When should you use RTC Reset? - answerTo recover from No POST/No Boot/No Power. If the system is not booting into the operating system, how can you check if the hard drive is detected? - answerGo to BIOS When would you run the RMA Shim tool on a Chromebook? - answerIn the event of system board replacement Choose all that apply: When encountered with a no POST situation, what must technicians do prior to replacing the suspected failed part? - answerReseat parts and cables. Re-run diagnostic sequences with removal of individual parts to isolate issue. Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check BIOS settings. T/F: Dell desktop product ranges include OptiPlex, Inspiron, Vostro, G series (Inspiron Gaming), XPS, and All-in-One. - answerTrue If recovery image from both system's primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select? - answerRecovery image from the external USB key How will the Dell Command Utility Update help Customers? - answerDell Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a system and also helps to download and install the updates. T/F: M.2 is a data transfer protocol while NVMe is the form factor. - answerFalse If ePSA passes the hard drive test and still the system does not load the operating system, what could the issue be? - answerCorrupt or missing operating system Choose all that apply: Select all the steps involved in unpacking parts. - answerIf the part has visible damage, do not use the part. Contact Dell technical support to dispatch another part. Return the part with a description of the damage. Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid. All parts must be handled by lifting and holding from the edges or sides. Avoid touching the surface or bottom of the parts. Do not break the tamper proof seal on the ESD bag unless you intend to install the part immediately. If the part contained in the box was secured properly without visible damage, continue with the next steps. What is BIOS Auto-Recovery? - answerBIOS Auto-Recovery is an automatic recovery process occurred if BIOS image integrity is failed while booting, provided the BIOS Auto-Recovery feature from hard drive is enabled in BIOS. Why can't the values in BIOS be saved when it shows as manufacturing mode? - answerThe system board jumper is at SERVICE_MODE state BIOS Recovery 2 from Hard Drive option can be disabled in ______. - answerBIOS T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) connection. - answerTrue Which is the easiest way to verify the functionality of system board? - answerBy removing the memory module Select the correct service scenario for a Dell system factory installed with Windows 10 which has been root caused to a fault MB. - answerReplacement motherboard will be dispatched together with Windows Universal Replacement DPK which will be used for activation. T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. - answerTrue What should a user do to preserve BIOS settings before recovering the system? - answerSet the "Reset NVRAM" option to "Disabled" before starting the recovery process. How do you access BIOS or System Setup on Latitude portable systems without a keyboard? - answerPress the power button, before the Dell logo is displayed press the Volume Down button. How do you enable BIOS Auto-Recovery? - answerClick Maintenance under BIOS Settings -> Select BIOS Recovery -> Check BIOS Auto Recovery -> Click Apply -> Exit T/F: Dell notebook product ranges include Inspiron, Latitude,Vostro, XPS, and G series (Inspiron Gaming) - answerTrue Choose all that apply: Which of the following are valid steps in launching ePSA diagnostics? - answerUse the up and down arrow keys to select <Diagnostics> on the menu and press the Enter key Power up the system and press the F12 key multiple times during boot process to go to the Boot menu Which is the notebook computer category that is designed to be suitable for small organizations with little or no IT staff? - answerVostro Choose all that apply: What are the key functions of BIOS (Basic Input/Output System). - answerActivate the system devices