WGU C215 Operations Management Questions And Answers Already Graded A+

Total quality management (TQM) -Answer-An integrated effort designed to improve quality performance at every level of the organization. Customer-defined quality -Answer-the meaning of quality as defined by the customer. Conformance to specifications -Answer-How well a product or service meets the targets and tolerances determined by its designers. fitness for use -Answer-A product that can be used as it was intended Value for price paid -Answer-quality defined in terms of product or services usefulness for the price paid Support services -Answer-how the quality of a product or service is judged. Quality defined in terms of the support provided after the product or service is purchased. Psychological criteria -Answer-a way of defining quality that focuses on judgemental evaluations of what constitutes product or service excellence Dimensions of Quality for Manufacturing -Answer-Conformance to specifications Performance Reliability Features DurabilityServiceability Dimensions of Quality for Service Organizations -Answer-Intangible factors Consistency Responsiveness to customer needs Courtesy/friendliness Timeliness/promptness Atmosphere Six Sigma -Answer-A business process for improving quality, reducing costs, and increasing customer satisfaction level of defects is reduced to approximately 3.4 parts per million Costs of Quality -Answer-1. Quality Control costs (Necessary for achieving high quality) Prevention & appraisal costs 2. Quality failure costs (consequences of poor quality) External failure costs internal failure costs