CCHP Guide Questions and Answers

Key words in the definition of culture - accepted or familiar Stages of health communication model - 1. Planning and strategy development 2. Developing & pretesting concepts, messages, & materials 3. Implementing the program 4. Assessing effectiveness & making refinements Paralanguage - language without the words Proxemics - perception and use of interpersonal and personal space Nonverbal communication - communication using body movements, gestures, and facial expressions rather than speech Concepts representative of all cultures - - paralanguage - Proxemics - Non-verbal communication - Cultural knowledge comes from dialogue CLAS standards (definition) - national standards for providing culturally & linguistically appropriate services in health care What are the CLAS standards - - provide language assistance services - Individual must be made aware that services are available - Competent providing language assistance - Health related material in patient's preferred language Historical perspectives - - misunderstanding & mistrust lead to conflict - People label those of another nation as one thing - Individuals within cultures need to be viewed as wholes and made of their own diverse parts Below basic health literacy - indicates no more than the most simple & concrete literacy skills (~14%) Basic health literacy - indicates skills necessary to perform simple & everyday literacy activities (~22%) Intermediate health literacy - indicates skills necessary to perform moderately challenging literacy activities (~53%)