ACE Test questions with correct answers

How many days does a customer have to return items with the receipt? CORRECT ANSWER 10 days. True OR False. In order for an item to be eligible for a refund or exchange, the item must have been bought in the same store it is returned to? CORRECT ANSWER False. True OR False. Customers whose items were purchased with cash or pre-paid credit card will be given a cash refund? CORRECT ANSWER True. True or False. Customers who bought items with a credit/debit card have the option of getting their refund back in cash OR credited back onto their card. CORRECT ANSWER False. Do we give refunds on voucher purchases? CORRECT ANSWER No, we do not. Only exchanges can be done for voucher purchases. Are there any exceptions to the customer refund/exchange policy? CORRECT ANSWER Yes, there can be exceptions made by the MOD to fulfill a customer service transaction. True or False.