deca marketing management performance indicators latest update.

Adapt written correspondence to targeted audiences know age of audience use appropriate language/humor written similarly to an oral presentation Choose and use appropriate channel for workplace communication strong channels: email, in-person, meeting weak channels: social media, group messaging apps Participate in problem-solving groups -identify a leader of the group -mandate participation -give people time to brainstorm -keep the meeting short *allows each employee to be heard and generates a variety of solutions Adapt communication to the cultural and social differences among clients Engage in person centered communication, not ethnic Tolerance: accepting people's differences whether we approve of them or not Use professional language when communicating Determine ways of reinforcing the company's image through employee performance Selling skills, such as an appropriate, pleasant greeting and a reassuring departure are useful tools in maintaining a good image. Offer helpful comments during and after a sale and always thank the customer in order to build a good relationship. Follow up on all promises made to a customer, and check on their level of satisfaction after a purchase. Positive customer-client relations require compassionate and immediate action when dealing with complaints and inquiries. Describe the use of technology in customer relationship management businesses can compile all customer data across different channels (i.e. email, telephone, direct mail, live stream) Sales leads can be tracked enabling companies to put all of their leads in one place Identify ways that technology impacts businesses enables business owners to create secure environments for maintaining sensitive business or consumer information helps businesses create flexible work environments, employees can easily collaborate allows companies to connect with a broader customer base through internet and social media