Exam Questions with Correct Answers
7 Steps to Positive Community Interactions - Answer-1. Introduce Yourself
2. Be an Active Listener
3. Keep an Open Mind
4. Be Patient
5. Be Knowledgeable
6. Address Their Needs
7. End on a Positive Note
The SARA Model to Problem Solving - Answer-Scanning - identify problems, verify
problems, interim solutions
Analyzing - analyze actors, victims, 3rd parties, physical settings, social context and
results of events
Responding - design + implement a response tailored to solve each problem
Assessing - evaluate the degree to which each problem has been addressed by
response and modify where necessary
3 Types of Actors - Answer-Offenders, Victims, Third Parties/Witnesses
A well developed response to a problem should do 3 things - Answer-1. Reduce Fear
2. Reduce Police Workload
3. Be a Long Term Solution
5 ways an officer can become familiar with a community problem - Answer-1. Personal
Observation
2. Talking to Other Police Officers
3. Reviewing Department Records
4. Communications Received (citizen complaints)
5. Reading Local Press
3 Types of Discretion - Answer-1. Operational - officers ability to use discretion in the
field
2. Policy - limits officers ability to use discretion..abiding by Patrol Guide, operations
orders, interim orders
3. Zero - strictly following orders, no ability to use discretion
Accountability Mechanisms in NYPD - Answer-1. Supervision
2. Discipline
Quality of Life Offenses - Answer-1. Illegal Dumping
2. Street Prostitution
3. Graffiti