Cigna- Selling with Integrity Exam
Questions with Correct Answers
Which of the following types of preparation is important as part of a sales agent's
regimen? - Answer-A&B
Marty, a telesales agent is on an outbound call with a customer who, on learning more
about our plans, is eager to enroll immediately. Which of the following is a compliant
way for him to proceed? - Answer-Marty must not enroll the customer on the outbound
call, he should ask the customer to call him right back in order to conduct the enrollment
on an inbound call
When verifying if a doctor is in the Cigna network, which of the following is correct? -
Answer-You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call the
CARL Unit
How can you best position the benefits of our plans to meet a customer's specific
needs? - Answer-Craft a narrative about how the plan ties into their specific concerns or
needs
Which of the following will help your needs assessment during a sales consultation or
appointment? - Answer-Questioning skills and focus on customer's needs
How can we meet the customers' needs during a sales consultation? - Answer-All of the
above
Which of the following is considered the key to establishing trust during a sales
consultation with a prospect? - Answer-Rapport
What are the requirements for selling our products? - Answer-All of these
Which of the following is applicable when discussing the benefits in any of our plans? -
Answer-Use the Summary of Benefits and cover the details of the plan
Which of the following are included amongst the consultative selling skills our sales
agents must continually improve on? - Answer-A,C & D
Which of the following is a Cigna Guiding Principle that we want all our sales agents,
brokers, and partners to embrace? - Answer-Do the right thing. Always!
The following are reasons for disenrollments: - Answer-All of these
Questions with Correct Answers
Which of the following types of preparation is important as part of a sales agent's
regimen? - Answer-A&B
Marty, a telesales agent is on an outbound call with a customer who, on learning more
about our plans, is eager to enroll immediately. Which of the following is a compliant
way for him to proceed? - Answer-Marty must not enroll the customer on the outbound
call, he should ask the customer to call him right back in order to conduct the enrollment
on an inbound call
When verifying if a doctor is in the Cigna network, which of the following is correct? -
Answer-You should verify doctors and other providers using the Provider Lookup Tool,
download the daily provider spreadsheets from the resource library and/or call the
CARL Unit
How can you best position the benefits of our plans to meet a customer's specific
needs? - Answer-Craft a narrative about how the plan ties into their specific concerns or
needs
Which of the following will help your needs assessment during a sales consultation or
appointment? - Answer-Questioning skills and focus on customer's needs
How can we meet the customers' needs during a sales consultation? - Answer-All of the
above
Which of the following is considered the key to establishing trust during a sales
consultation with a prospect? - Answer-Rapport
What are the requirements for selling our products? - Answer-All of these
Which of the following is applicable when discussing the benefits in any of our plans? -
Answer-Use the Summary of Benefits and cover the details of the plan
Which of the following are included amongst the consultative selling skills our sales
agents must continually improve on? - Answer-A,C & D
Which of the following is a Cigna Guiding Principle that we want all our sales agents,
brokers, and partners to embrace? - Answer-Do the right thing. Always!
The following are reasons for disenrollments: - Answer-All of these
