APHR - HR Operations 2024 with 100% Solved Answers

APHR - HR Operations 2024 Mission statement - Answer ️️ -a short, specific written statement of the reason a business exists and what it wants to achieve - remains constant through the lifetime of the company. Does not change. Vision Statement - Answer ️️ -establishes the scope and purpose of a company and reflects its values and beliefs - evolutionary in nature. Values statement - Answer ️️ -expresses what the company stands for, its core priorities, the values its employees embody, and what its products contribute to the world Cascading Goals: Making Lower-Level Goals Align with Top Goals - Answer ️️ -goals that an organization sets at a high level, which flow down as goals for departments, and then become goals for specific people SMART goals - Answer ️️ -Specific, Measurable, Action-Oriented, Realistic, Timely Stretch Objectives - Answer ️️ -are objectives that challenge a firm to perform at its full potential, push the firm to be more inventive, increase the urgency for improving financial performance and competitive position, and cause the firm to be more intentional and focused in its actions. Low-hanging fruit - Answer ️️ -Targets or goals which are easily achievable and which do not require a lot of effort. Forecasting - Answer ️️ -method for predicting how variables will change the future Environmental scanning - Answer ️️ -the process of continually acquiring information on events occurring outside the organization to identify and interpret potential trends - ie., determining how to respond to a talent shortage SWOT analysis - Answer ️️ -identifying internal strengths (S) and weaknesses (W) and also examining external opportunities (O) and threats (T) PEST analysis - Answer ️️ -Method of gathering external data for organizational analysis; Political, economic, sociopolitical, and technological (PEST) data that is gathered and received by the organization for planning purposes ; external opportunities and threats Lagging Economic Indicators - Answer ️️ -variables that follow, or trail, changes in overall economic activity; examples include the interest rate and the average duration of unemployment Leading economic indicators - Answer ️️ -Variables that predict, or lead to, a recession or recovery; examples include consumer confidence, stock market prices, business investment, and big-ticket purchases, such as automobiles and homes Organizational culture - Answer ️️ -the set of values, ideas, attitudes, and norms of behavior that is learned and shared among the members of an organization Edgar Schein - Describes an OC that encompasses three levels - Answer ️️ -Artifacts: can be seen, heard or felt - company dress codes and codes of conduct Traditions: Company parties, company outings, etc., Values: What the company says it will or won't do - consider safety rules and whether a manager adheres by them Assumed Values: Unconscious perceptions employees have about what their employer values - management behavior regarding what gets rewarded and what gets disciplined, functionality of teams and the depth of relationships between staff. Michael Porter's Five Forces Model - Answer ️️ -Bargaining power of suppliers/vendors Bargaining power of firm's customers Threat of substitute products or services Threat of new entrants Rivalry among existing competitors Henry Mintzberg - Answer ️️ -A theorist who argued that a manager in a firm needs to carry out certain roles. He identified three min roles and these are interpersonal roles, information roles and decision-making roles. Geert Hofstede's Cultural Dimensions - Answer ️️ -1. Power Distance 2. Uncertainty-avoidance 3.Individualism v. Collectivism 4. Long-term v. short-term orientation 5. Indulgence v. restraint Four areas of regulatory environment - Answer ️️ -equal employment, total rewards, safety and health, labor relations Equal Employment - Equal employment opportunity (EEO) - Answer ️️ -Develops guidelines and overseeing compliance over most anti-discriminatory laws Office of Federal Contract Compliance Programs (OFCCP) - Answer ️️ -Responsible for the same activities relative to executive orders and work in the federal government Equal Employment Opportunity Commission (EEOC) - Answer ️️ -a federal agency designed to regulate and enforce the provisions of Title VII Civil Rights Act of 1964; Title XII - Answer ️️ -to ensure employees are given an equal opportunity in the workplace - (applicable to organizations w/ 15+ employees) - protects five classes: race, color, religion, national origin, sex ; discriminatory practices Title VII - allows limited exceptions to its requirements - Answer ️️ -§ Bona-fide occupational qualifications: occur when religion, sex or national origin is necessary to the normal operation of the business § Educational institutions were not originally subject to Title VII § Religious organizations may give preferences to members of that religion § A potential employee who is unable to obtain or loses a national security clearance required for the position is not protected. § Indian reservations may give preference to Indian applicants and employees living on or near a reservation Title VII Amendments - Answer ️️ -Equal Employment Opportunity Act of 1972 (15+ employees) Pregnancy Discrimination Act of 1978 (15+ employees) Civil Rights Act of 1991 - (15+ employees) Equal Employment Opportunity Act of 1972 - Answer ️️ -Amended Title VII. Gives the EEOC the authority to sue non-government entities, employers, unions a