Health stream: Customer Service (PA) Exam Questions and Answers

Health stream: Customer Service (PA) Exam Questions and Answers A customer continues to seek services at your facility for a while. However, she switches to a new facility when it opens up a few miles closer to her house. This customer was most likely: - Answer- Satisfied with the customer service at your facility Which of the following is not covered on the HCAHPS survey? - Answer- clinical outcome Which of the following is most likely to delight a customer? - Answer- Meeting the customer's needs and exceeding expectations When listening actively, paraphrase to show the customer that you: - Answer- Understand what he or she has said Which of the following statements is true? - Answer- Keeping loyal customers is less expensive than finding new customers. Which of the following customers usually remain(s) loyal? - Answer- Delighted customer When listening actively, empathize to show the customer that you: - Answer- Care about his or her concerns