TEST BANK Managerial Communication 8/E Jennifer Veltsos
Chapter 1: Communicating in Contemporary Organizations
Multiple Choice
1. Which element of scientific management theory is commonly used today in the
fast-food industry?
A. Employees do not need to comply with a precise job description.
B. Tasks can be completed at any convenient time.
C. There is strict adherence to rules.
D. Training takes a long time.
Ans: C
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Comprehension
Answer Location: 1900s: Management Efficiency and One-Way Communication
Difficulty Level: Medium
2. Which of the following is NOT one of Fayol’s principles?
A. discipline
B. division of work
C. cultural diversity
D. authority
Ans: C
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Comprehension
Answer Location: 1900s: Management Efficiency and One-Way Communication
Difficulty Level: Medium
3. According to Dale Carnegie, gaining compliance from other people requires ______.
A. trust and compromise
B. vision, attractiveness, humility, and sincerity
C. interpersonal skills as personified by forensic debate
D. interpersonal dynamics of attraction and influence
Ans: D
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Comprehension
Answer Location: 1920s: The Human Relations Approach and the Rise of Interpersonal
Communication
Difficulty Level: Medium
, Veltsos, Managerial Communication, 8e
4. According to the human relations approach, employee commitment to an
organization is gained by ______.
A. economic motivators and authority
B. interpersonal communication skills
C. moderate workload
D. both economic motivators and authority and interpersonal communication skills
Ans: D
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Comprehension
Answer Location: 1920s: The Human Relations Approach and the Rise of Interpersonal
Communication
Difficulty Level: Medium
5. The Hawthorne studies examined which of the following?
A. the effect of light in the work area on productivity
B. employee attitudes and feelings toward the workplace
C. social organizations within the workplace
D. all of these
Ans: D
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Comprehension
Answer Location: 1920s: The Human Relations Approach and the Rise of Interpersonal
Communication
Difficulty Level: Medium
6. Contemporary managerial communication stresses the importance of which of the
following?
A. listening
B. keeping written records
C. giving orders
D. maintaining discipline
Ans: A
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Knowledge
Answer Location: The Importance of Studying Managerial Communication
Difficulty Level: Medium
7. Organizations are ______.
A. stable
B. static entities
C. continuously evolving
D. a dated concept
Ans: C
, Veltsos, Managerial Communication, 8e
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Knowledge
Answer Location: 1950s: The Behavioral Approach and Organizational Communication
Difficulty Level: Medium
8. The contingency approach to management communication requires managers to
______.
A. see the interdependence of various aspects of jobs, organizations, and
communication
B. use the same communication approach at all times for consistency
C. use creative analysis only in times of emergency
D. not let the situation determine the method of communication
Ans: A
Learning Objective: 1.2: Define the contingency approach to managerial
communication.
Cognitive Domain: Comprehension
Answer Location: 21st Century: The Contingency Approach to Management
Communication
Difficulty Level: Medium
9. Major factors affecting communication contingencies are ______.
A. product quality, diversity, subordination, and competition
B. ethics, diversity, product quality, and competition
C. time, diversity, ethics, and competition
D. competition, creative analysis, product quality, and ethics
Ans: B
Learning Objective: 1.2: Define the contingency approach to managerial
communication.
Cognitive Domain: Knowledge
Answer Location: Factors Affecting Communication Contingencies
Difficulty Level: Medium
10. Sexual harassment does not typically involve ______.
A. language
B. looking
C. touching
D. holding open doors for women
Ans: D
Learning Objective: 1.3: Explain how diversity affects approaches to communication
within organizations.
Cognitive Domain: Comprehension
Answer Location: Gender
Difficulty Level: Medium
11. Cultural diversity ______.
, Veltsos, Managerial Communication, 8e
A. is really a myth
B. is found only in large cities
C. can make for difficulties in communication
D. requires managers to communicate scientifically
Ans: C
Learning Objective: 1.3: Explain how diversity affects approaches to communication
within organizations.
Cognitive Domain: Comprehension
Answer Location: Diversity
Difficulty Level: Medium
12. Age diversity management ______.
A. applies only to the U.S. culture
B. protects the rights of older people
C. includes considerations of the way employees work
D. is especially important to menial jobs
Ans: C
Learning Objective: 1.3: Explain how diversity affects approaches to communication
within organizations.
Cognitive Domain: Comprehension
Answer Location: Diversity
Difficulty Level: Medium
13. A characteristic necessary for competitive advantage is the ability to ______.
A. give orders to employees
B. operate without attracting investment
C. add value to resources
D. develop international contacts
Ans: C
Learning Objective: 1.4: Discuss the role of effective communication in developing a
culture of quality and ethics in the workplace.
Cognitive Domain: Comprehension
Answer Location: Competition and the Drive for Quality
Difficulty Level: Medium
14. Competition means ______.
A. two or more parties work against one another to acquire the business of a third party
B. a service or product must possess greater value at the same price
C. defective parts must be minimal, few product repairs can be tolerated
D. all of these
Ans: D
Learning Objective: 1.4: Discuss the role of effective communication in developing a
culture of quality and ethics in the workplace.
Cognitive Domain: Knowledge
Answer Location: Competition and the Drive for Quality
Difficulty Level: Medium
Chapter 1: Communicating in Contemporary Organizations
Multiple Choice
1. Which element of scientific management theory is commonly used today in the
fast-food industry?
A. Employees do not need to comply with a precise job description.
B. Tasks can be completed at any convenient time.
C. There is strict adherence to rules.
D. Training takes a long time.
Ans: C
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Comprehension
Answer Location: 1900s: Management Efficiency and One-Way Communication
Difficulty Level: Medium
2. Which of the following is NOT one of Fayol’s principles?
A. discipline
B. division of work
C. cultural diversity
D. authority
Ans: C
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Comprehension
Answer Location: 1900s: Management Efficiency and One-Way Communication
Difficulty Level: Medium
3. According to Dale Carnegie, gaining compliance from other people requires ______.
A. trust and compromise
B. vision, attractiveness, humility, and sincerity
C. interpersonal skills as personified by forensic debate
D. interpersonal dynamics of attraction and influence
Ans: D
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Comprehension
Answer Location: 1920s: The Human Relations Approach and the Rise of Interpersonal
Communication
Difficulty Level: Medium
, Veltsos, Managerial Communication, 8e
4. According to the human relations approach, employee commitment to an
organization is gained by ______.
A. economic motivators and authority
B. interpersonal communication skills
C. moderate workload
D. both economic motivators and authority and interpersonal communication skills
Ans: D
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Comprehension
Answer Location: 1920s: The Human Relations Approach and the Rise of Interpersonal
Communication
Difficulty Level: Medium
5. The Hawthorne studies examined which of the following?
A. the effect of light in the work area on productivity
B. employee attitudes and feelings toward the workplace
C. social organizations within the workplace
D. all of these
Ans: D
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Comprehension
Answer Location: 1920s: The Human Relations Approach and the Rise of Interpersonal
Communication
Difficulty Level: Medium
6. Contemporary managerial communication stresses the importance of which of the
following?
A. listening
B. keeping written records
C. giving orders
D. maintaining discipline
Ans: A
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Knowledge
Answer Location: The Importance of Studying Managerial Communication
Difficulty Level: Medium
7. Organizations are ______.
A. stable
B. static entities
C. continuously evolving
D. a dated concept
Ans: C
, Veltsos, Managerial Communication, 8e
Learning Objective: 1.1: Describe the evolution of managerial communication from
ancient times to today.
Cognitive Domain: Knowledge
Answer Location: 1950s: The Behavioral Approach and Organizational Communication
Difficulty Level: Medium
8. The contingency approach to management communication requires managers to
______.
A. see the interdependence of various aspects of jobs, organizations, and
communication
B. use the same communication approach at all times for consistency
C. use creative analysis only in times of emergency
D. not let the situation determine the method of communication
Ans: A
Learning Objective: 1.2: Define the contingency approach to managerial
communication.
Cognitive Domain: Comprehension
Answer Location: 21st Century: The Contingency Approach to Management
Communication
Difficulty Level: Medium
9. Major factors affecting communication contingencies are ______.
A. product quality, diversity, subordination, and competition
B. ethics, diversity, product quality, and competition
C. time, diversity, ethics, and competition
D. competition, creative analysis, product quality, and ethics
Ans: B
Learning Objective: 1.2: Define the contingency approach to managerial
communication.
Cognitive Domain: Knowledge
Answer Location: Factors Affecting Communication Contingencies
Difficulty Level: Medium
10. Sexual harassment does not typically involve ______.
A. language
B. looking
C. touching
D. holding open doors for women
Ans: D
Learning Objective: 1.3: Explain how diversity affects approaches to communication
within organizations.
Cognitive Domain: Comprehension
Answer Location: Gender
Difficulty Level: Medium
11. Cultural diversity ______.
, Veltsos, Managerial Communication, 8e
A. is really a myth
B. is found only in large cities
C. can make for difficulties in communication
D. requires managers to communicate scientifically
Ans: C
Learning Objective: 1.3: Explain how diversity affects approaches to communication
within organizations.
Cognitive Domain: Comprehension
Answer Location: Diversity
Difficulty Level: Medium
12. Age diversity management ______.
A. applies only to the U.S. culture
B. protects the rights of older people
C. includes considerations of the way employees work
D. is especially important to menial jobs
Ans: C
Learning Objective: 1.3: Explain how diversity affects approaches to communication
within organizations.
Cognitive Domain: Comprehension
Answer Location: Diversity
Difficulty Level: Medium
13. A characteristic necessary for competitive advantage is the ability to ______.
A. give orders to employees
B. operate without attracting investment
C. add value to resources
D. develop international contacts
Ans: C
Learning Objective: 1.4: Discuss the role of effective communication in developing a
culture of quality and ethics in the workplace.
Cognitive Domain: Comprehension
Answer Location: Competition and the Drive for Quality
Difficulty Level: Medium
14. Competition means ______.
A. two or more parties work against one another to acquire the business of a third party
B. a service or product must possess greater value at the same price
C. defective parts must be minimal, few product repairs can be tolerated
D. all of these
Ans: D
Learning Objective: 1.4: Discuss the role of effective communication in developing a
culture of quality and ethics in the workplace.
Cognitive Domain: Knowledge
Answer Location: Competition and the Drive for Quality
Difficulty Level: Medium
