CPNRE REVIEW GUIDE Chapter 1 The Business of Communication

CPNRE REVIEW GUIDE Chapter 1 The Business of Communication Nurse-client relationships or interactions are built upon __________ - Answer-An unequal sharing of power, effort, benefit, authority, influence and knowledge that we're responsible for our behaviours and own our mistakes and failures - Answer- Acountable that we'll do what we say we're going to do, when we're going to do it and keep our promises. - Answer-Reliable that we have the knowledge, skill, judgment and resources to do what we say we're going to do or propose to do. - Answer-Competent that we have their best interests in mind when we act and make decisions. - Answer- Caring that our actions and words align with how we feel and what we believe and who we want to be. - Answer-Authentic that we don't think any less of someone because of who they are. - Answer-Non- judgemental that we're telling the truth - Answer-Honest that we're clear about what is and what isn't okay. - Answer-Respectful of Boundaries that we're able to see things from their perspective. - Answer-Empathetic Choosing to risk making something you value vulnerable to another person's actions - Answer-Trust We build, demonstrate and maintain trust by: - Answer-• Being honest • Setting and maintaining boundaries • Keeping promises and following through with what we say we're going to do • Being loyal and showing clients our willingness to protect and understand them • Being consistent in how we speak and act over time • Allowing for clients' preferences • Being respectful of clients' uniqueness and cultural differences • Maintaining privacy and confidentiality • Assuming people are doing the best they can with what they have and what they know • Trying to understand the feelings, thoughts and experiences of others Assessing that what is important to me is not safe with this person in this situation - Answer-Mistrust Trust is _______ and _______ - Answer-Fragile, easily destroyed that we do not keep promises or follow through what we say we're going to do. - Answer-Unreliable that we do not take ownership of our decisions and actions. - Answer-Lack of accountability that we do not have the knowledge, skill or judgment to do what we say we're going to do. - Answer-Incompetent that we do not prioritize someone else's best interests when we act and make decisions. - Answer-Uncaring that we do not practice our values and beliefs - Answer-Inauthentic that we have a critical point of view about someone's appearance, needs, problems or behaviours - Answer-Judgemental that we are unclear about what is and what isn't okay. - Answer-Disrespectful of bounaries that we don't tell the truth by either sharing false information or omitting important information. - Answer-Dishonest one of the most common reasons we feel disrespected, or act disrespectfully towards others is because of ________ or __________ - Answer-stereotyping, labelling leads us to blame people for their problems and gives us permission to believe they are unworthy of our respect. - Answer-Stereotyping a generalized and rigid definition of group characteristics that are assigned to people based on their membership in a group - Answer-Stereotyping We can demonstrate respect by: - Answer-• Asking clients about their opinions, values, beliefs, concerns and preferences • Being friendly and speaking in a relaxed, calm manner • Saying thank you or smiling in response to a friendly gesture • Involving clients in planning their care • Acknowledging the individuality and uniqueness of every person • Encouraging clients to evaluate their care and give feedback • Sitting beside rather than standing over people • Closing doors during private conversations • Explaining procedures and obtaining consent before doing them • Warning clients before entering their physical or personal space • Avoiding eye contact during personal care