Biggby Coffee Trainee Study Guide with 100% correct answers

"P"erc correct answersPerception by customers that we respect their time and move them as quickly as possible. p"E"rc correct answersEvery customer leaves the store in a better mood than when the customer arrived. pe"R"c correct answersRecognize each customer as an individual. per"C" correct answersConsistently produce a high quality beverage. Mission Statement correct answersCreate one new BIGGBY COFFEE fanatic per day, per store, who will actively promote us to others. Cultural Values correct answersBe Happy-Make Friends-Have Fun-Love People-Drink Great Coffee FIFO correct answersFirst in, First out; all of our products Shotpuller's Position Priorities correct answers1. Pull Shots and Set up Drinks 2. Brew Coffee 3. Run Laps/Maintain Facility How many seconds do shots take to pull? correct answers19-23 seconds How long do espresso shots stay good/fresh? correct answers30 seconds Ingredients in the Americano-what does it taste like? correct answers3/4 Hot water and espresso; Brewed coffee