Correction Officer Chapter 2 Communication Questions and Answers 100% Pass

Correction Officer Chapter 2 Communication Questions and Answers 100% Pass The primary function of communication is - Answer ️️ -- To facilitate the interaction between persons to initiate some form of action Interpersonal Communication involves - Answer ️️ -- The exchange of ideas - Massages - Information between two or more people through - speaking - writing or - Behavior to affect some kind of action. Correction Officer must plan interactions by following these basic elements of communication - Answer ️️ -- Constructing the massage - Conveying the massage via verbal nonverbal telecommunication or written format to the person or group to whom it is intended. - Allowing time for the person or group to receive and understand the massage - Gauging whether one has receive an appropriate response or change in behavior from the person or group to whom the massage was addressed Nonverbal Communication is very important when officers interact with inmates visitor and staff they give and receive countless nonverbal signals - Answer ️️ -- The behavior may include gestures - Facials Expressions - Methods of eye contact - Postures whether Seated or Standing that send a strong massage - Officer may may observe that an inmates verbal expression are inconsistent with his or her facial expression - Postures or other nonverbal cues Nonverbal communication - Answer ️️ -- Should reinforce or complement verbal communication A Nonverbal Cue is - Answer ️️ -- The used of posture - Facial expression and body movement to communicate - as opposed to speaking or writing - nonverbal cues will help an officer analyze an inmates responses - Clenched fists pacing briskly clenched teeth or clear reluctance to communicate may indicate anger rage or irritation Each situation must be addressed - Answer ️️ -- Individually - Various cultural - social considerations must be taken into account before interpreting nonverbal cues Barriers may result in miscommunication between - Answer ️️ -- Sender and Receiver of massage - Use of profane derogatory or disrespectful language - Stereotyping - Lack of cultural understanding Proper positioning officer should communicate - Answer ️️ -- Strength confidence - Interest through body languages and demeanor - When interacting with others a technique sometimes called Posture Effective listening requires giving full attention to what is being said and taking time to understand the massage without interrupting - Answer ️️ -- Maintaining eye contact facing the speaker and leaning slightly forward to confirm attentiveness through body languages - Keeping an open mind and avoiding bias in order to hear all the facts - Identifying key words that should alert what someone has said to the officer such as kill suicide getting out hang - Identifying the intensity of speech in terms of voice volume emotion pitch and tone - Paraphrasing back what someone has said to reassure him or her of the messages clarity - Asking questions for clarification or more information A verbal command - Answer ️️ -- Is an authoritative statement used influence or give orders to a person or group Command presence - Answer ️️ -- Is the way an officer projects an image of authority and confidence and lets inmates know that he or she is in charge and in control characteristics of officer command presence include personal appearance (uniform personal grooming and upright posture) poise confidence and a professional demeanor Courtesy - Answer ️️ -is act of being respectful when interacting with others and threating them in a dignified manner regardless of their status race gender appearance or behavior Generally when using the telephone - Answer ️️ -- Officer should greet the caller identify themselves and their location and use a non threating tone Officer use Radios - Answer ️️ -- To send and receive vital information Radio Usage includes - Answer ️️ -- Calling for assistance general communication - - Identifying inmates and visit