USPS 421: WINDOW CLERK - RETAIL
USPS Window Clerk (Retail) with complete solution
S.O.L.E.R
*squarely face the person
*open your posture
*lean towards the sender
*eye contact maintained
*relax while attending - answerActively attending (enhance listening)
Need satisfaction selling - answerBased on the simple recognition that customers buy products to
satisfy their needs
Need - answerDesire to improve or accomplish something
G.I.S.T - answerGreet
Inquiring
Suggest
Thanking
Retail customer experience (RCE) - answerMystery shopper ?????
Post office motto - answerClean stocked and friendly everyday
Image factors - answerPersonal, professional, postal
Postal validation imprints - answerPVI labels
, Postal retail unit - answerPRN
Trigger words - answerGenerates negative feelings and are less extensive in a conversation
Calming words - answerMake feel relaxed and composed and are usually more effective in an
interaction with another person
Perception is - answerReality
Bank secrecy act (BSA) - answerHelp identity money launderers
Form 8105-A - answerFraud transaction report.
Cash transaction $3,000 or more
Form 8105-B - answerSuspicious transactions report
Self service kiosk - answerProvides 80% transactions normally handled by a retail employee
Domestic claims types of services - answerPriority mail express
Priority mail
Insured mail
Register mail
COD
Hazmat categories include - answerFlammable and combustible, corrosive and reactive toxic other
common hazardous material and biological
USPS Window Clerk (Retail) with complete solution
S.O.L.E.R
*squarely face the person
*open your posture
*lean towards the sender
*eye contact maintained
*relax while attending - answerActively attending (enhance listening)
Need satisfaction selling - answerBased on the simple recognition that customers buy products to
satisfy their needs
Need - answerDesire to improve or accomplish something
G.I.S.T - answerGreet
Inquiring
Suggest
Thanking
Retail customer experience (RCE) - answerMystery shopper ?????
Post office motto - answerClean stocked and friendly everyday
Image factors - answerPersonal, professional, postal
Postal validation imprints - answerPVI labels
, Postal retail unit - answerPRN
Trigger words - answerGenerates negative feelings and are less extensive in a conversation
Calming words - answerMake feel relaxed and composed and are usually more effective in an
interaction with another person
Perception is - answerReality
Bank secrecy act (BSA) - answerHelp identity money launderers
Form 8105-A - answerFraud transaction report.
Cash transaction $3,000 or more
Form 8105-B - answerSuspicious transactions report
Self service kiosk - answerProvides 80% transactions normally handled by a retail employee
Domestic claims types of services - answerPriority mail express
Priority mail
Insured mail
Register mail
COD
Hazmat categories include - answerFlammable and combustible, corrosive and reactive toxic other
common hazardous material and biological
