CPHQ Exam 1 Question and answers rated A+ 2024

CPHQ Exam 1 Question and answers rated A+ 2024 Six Sigma Improvement Model - correct answer Define, Measure, Analyze, Improve, Control Six Sigma - correct answer A business process for improving quality, reducing costs, and increasing customer satisfaction and a process whereby firms work to limit product defects to 3.4 per million or fewer LEAN approach (quality improvement technique) - correct answer Focused on what's valuable to customers, pt, payers, providers, regulatory bodies with an emphasis on investigating new ways to get things done and making changes in a short period of time. Reengineering - correct answer Redesigning a company's processes to make them more efficient. A focus on cross-functional capabilities led to the dissolution of departmental silos. Often became associated with downsizing and layoffs and employee morale declined and productivity suffered. Rapid cycle improvement (RCI) - correct answer An improvement model that makes repeated incremental improvements to optimize performance Breakthrough Series - correct answer A collaborative approach to QPI developed by the IHI to bring about rapid cycle improvements. Collaborations allow organizations to learn from each other's successes and failures. Incorporates the PDSA cycles and the concept of spread. Patient safety approach six key areas - correct answer structure, environment, equipment/technologies, processes, people, and leadership