ASAP PACE Certification|246 Questions and Answers!

Convergent thinking - ANSWER-Relies on reason and logic to find the one best answer to a question Divergent thinking - ANSWER-Focuses on producing a broad variety of ideas Levels of Communication - ANSWER-1. Casual 2. Critical 3. Crucial Crucial Communication Components - ANSWER-Opposing opinions, high stakes, strong emotions Communication Cycle - ANSWER-Sender > Message > Receiver Main 3 Components of Communication - ANSWER-1. Word Choice 2. Tone of Voice 3. Body Language Word Choice (% of meaning) - ANSWER-10% Tone of Voice (% of meaning) - ANSWER-35% Body Language (% of meaning) - ANSWER-55% Tone of Voice Elements - ANSWER-Pitch, Pace, Volume, Inflection, Emphasis Body Language Elements - ANSWER-Eye Contact, Facial Expression, Positioning, Gestures Context Elements - ANSWER-Place, People, Purpose Non-Verbal Listening Skills - ANSWER-Don't interrupt, remove distractions, nod, mirror the communicator, take notes Verbal Listening Skills - ANSWER-Probe, clarify, paraphrase, reflect, encourage 4 Communication Styles - ANSWER-1. The Director 2. The Socializer 3. The Thinker 4. The Relator Elements of Emotional Intelligence (EQ) - ANSWER-Personal Competence, Social Competence Personal Competence (EQ) Elements - ANSWER-Self-Awareness, Self-Management Social Competence (EQ) Elements - ANSWER-Social Awareness, Relationship Management Self-Awareness (EQ) - ANSWER-Understand your own emotions Self-Management (EQ) - ANSWER-Managing your own emotions and behaviors Social Awareness (EQ) - ANSWER-Identify and understand the emotions of others Relationship Management (EQ) - ANSWER-Manage interactions with others successfully