Quality Assurance vs. Quality Improvement, Total Quality Management Practice Questions and Answers 100% Pass

Quality Assurance vs. Quality Improvement, Total Quality Management Practice Questions and Answers 100% Pass Quality assurance - Answer-Process designed to objectively and systematically monitor and evaluate the quality and appropriateness of client care, pursue opportunities in improved client care, and resolve identified problems. continuous quality improvement - Answer-Prevents quality problems and is proactive, it searches for processes that are problematic, involves everybody, and uses lots of experimentation and problem-solving. 80-90%, 10-20% - Answer-Quality problems are ___________ process problems and _____________ people problems. performance - Answer-The activities and behaviors that each individual does to serve customers at the highest levels of excellence. process - Answer-A series of interconnected and interdependent performance steps designed to meet customer expectations. system - Answer-A network of interconnected and interdependent processes designed to meet customer expectations. organization - Answer-A system of systems; a complex collective entity of interconnected and interdependent systems designed to meet customer expectations. pareto chart - Answer-What is an example of a cause-analysis tool. decision matrix - Answer-What is an example of a situational evaluation tool? flow chart - Answer-What is an example of a process analysis? root cause analysis - Answer-What is an example of a quality improvement tool? survey - Answer-What is an example of a data collection tool? benchmarking - Answer-What is an example of idea creation? Gantt chart - Answer-What is an example of project planning and implementation? networking - Answer-What is an example of an innovation tool?