ARE 112 Final (Study List for ARE 112 Final) with Complete Solutions!

Coercive Power - ANSWER-the power to punish Legitimate Power - ANSWER-the power granted by some authority Expert Power - ANSWER-the power of having some specific skill or knowledge not found in others Referent Power - ANSWER-the power from admiration or respect Reward Power - ANSWER-the power from being able to provide a reward to others Change Management - ANSWER-used to effect change - crossover and phase approaches are examples Why Change Occurs - ANSWER-1. Dissatisfaction with the present situation 2. External pressures toward change 3. Momentum toward change Threats to the Change Process - ANSWER-1. Degree of Change 2. Time Frame 3. Impact of Culture 4. Loss of Existing Benefits 5. Threat to Position Power 6. Threat to Security 7. Redistribution of Power 8. Disturb Existing Social Networks 9. Uncertainty Regarding Change 10. Disruption of Routine Phase Method - ANSWER-Method of Change Management 1. Unfreezing - Preparing for Change 2. Changing 3. Refreezing - Stabilizing the Change Crossover Method - ANSWER-Method of Change Management Immediate change, usually used for simple, intuitive tasks Changes are typically embraced Change Strategies - ANSWER-1. Force-Coercion 2. Rational Persuasion 3. Shared Power Force-Coercion - ANSWER-Uses coercive, legitimate, and reward power Rational Persuasion - ANSWER-Uses expertise power Shared Power - ANSWER-Uses referent power Headcount - ANSWER-Number of people employed - used in HR systems Dashboard - ANSWER-Used in IT - displays necessary and useful information "at a glance" SKA's - ANSWER-Skills Knowledge Abilities